Cisco Customer Voice Portal Sip Aggregate Average Latency1

1.3.6.1.4.1.9.9.590.1.6.1.1.11

The aggregate average latency first (transfer) object is a metric indicating the average period of time elapsed between receipt of the CONNECT message from the ICM and the moment when the call is actually answered, on the first transfer request for the calls. The object value is the computed average latency, since service start, for all calls that have been answered on the first transfer. The first transfer in comprehensive deployments is typically to the VXML gateway, which will answer quickly. In call director deployments, the first transfer may be to an agent or another SIP endpoint in the network, such as an automatic call distributor (ACD). The object value computation does not include REFER transfer latency.