Cisco Contact Center Applications Dialer Average Queue Time

1.3.6.1.4.1.9.9.473.1.3.10.1.8

The dialer is a multithreaded process that communicates between threads using messaging. There is one main dispatch thread that is involved in most message processing. The average queue time shows the average amount of time (in milliseconds) that a message spent in the queue before being de-queued for processing. When this object used in combination with the queue depth object, message processing performance can be gauged.