CISCO-CONTACT-CENTER-APPS-MIB Download

cccaName

The name is the fully-qualified domain name of the enterprise contact center application server.

cccaDescription

The description object holds a textual description of the enterprise contact center application installed on this server. This is typically the full name of the application.

cccaVersion

The version object identifies the version number of the enterprise contact center application software installed on this server.

cccaTimeZoneName

The time zone name object specifies the name of the time zone where the enterprise contact center application server is physically located.

cccaTimeZoneOffsetHours

The time zone offset hours object represents the number of hours that the local time, in the time zone where the enterprise contact center application server is physically located, differs from Greenwich Mean Time (GMT).

cccaTimeZoneOffsetMinutes

The time zone offset minutes object represents the number of minutes that the local time, in the time zone where the enterprise contact center application server is physically located, differs from Greenwich Mean Time (GMT). This object is combined with ...

cccaSupportToolsURL

The support tools URL object holds the URL for the enterprise contact center application support tools application server. The support tools application server is an optional component of the solution and offers a centralized server for diagnostic and tro ...

cccaWebSetupURL

The Web setup URL object holds the URL for the enterprise contact center application setup web service. The setup web service is a component of every Cisco Unified ICM and Contact Center Enterprise/Hosted server and allows for an administrator to configu ...

cccaNotificationsEnabled

The notifications enabled object allows a management station to disable, during run time, all outgoing contact center application notifications. This is typically done during a maintenance window where many application components are frequently stopped, ...

cccaInstanceTable

The instance table is a list of enterprise contact center application instances. Each instance represents a contact center application solution. A solution includes a collection of interconnected functional components (e.g. a router, a logger and a peri ...

cccaInstanceEntry

Each instance entry represents a contact center application solution. A solution includes a collection of interconnected functional components, each of which perform a specific, necessary function of the contact center application. At minimum, an instan ...

cccaInstanceNumber

The instance number is a numeric value that uniquely identifies an enterprise contact center application instance. The instance number is a user-defined value configured when the instance is created by the administrator.

cccaInstanceName

The instance name is the configured textual identification for the enterprise contact center application instance.

cccaComponentTable

The component table is a list of enterprise contact center application functional components. A contact center application solution includes a collection of interconnected functional components (e.g. a router, a logger and a peripheral gateway), each of ...

cccaComponentEntry

Each component entry represents a contact center application functional component installed and configured on this server. This table lists these functional components and provides a map to the component resource table.

cccaComponentIndex

The component index is a value that uniquely identifies an entry in the component table. This value is arbitrarily assigned by the SNMP agent.

cccaComponentType

The component type object identifies the type of enterprise contact center application functional component.

cccaComponentName

The component name is a user-intuitive textual name for the enterprise contact center application functional component. Typically, this name is constructed using the component type text, the letter that indicates which side this component represents of a ...

cccaComponentStatus

The component status is the last known status of the enterprise contact center application functional component.

cccaComponentElmtTable

The component element table provides a list of component (operating system) services or processes that are elements of an enterprise contact center application functional component. Each entry identifies a single process that is a necessary element of the ...

cccaComponentElmtEntry

Each entry in the component element identifies a single process that is a necessary element of the enterprise contact center functional component. Each entry in the 'hrSWRunTable' and the 'hrSWRunPerfTable' of the HOST-RESOURCES-MIB as well as the 'sysAp ...

cccaComponentElmtIndex

The component element index is a unique numeric identifier for a system process or service that is a necessary element of an enterprise contact center application functional component. This value is arbitrarily assigned by the SNMP agent.

cccaComponentElmtName

The component element name is the textual name of the component element, as known by the contact center application. The component element is an operating system process which is a necessary element of the enterprise contact center application functional ...

cccaComponentElmtRunID

The component element run ID is the actual operating system process ID for the process or service that is an element of this enterprise contact center application functional component. The component element run ID maps directly to the 'hrSWRunIndex' valu ...

cccaComponentElmtStatus

The component element status is the last known status of a system process or service that is a necessary element of an enterprise contact center application functional component.

cccaRouterTable

The router table lists each enterprise contact center application router component configured on this server. Each entry in the table defines a separate router functional component; a single server is permitted to have multiple router components. The rou ...

cccaRouterEntry

Each router entry represents an enterprise contact center application router functional component configured on the server. The router component provides intelligent routing of inbound contacts, e.g. voice calls, to contact center agents. The objects in ...

cccaRouterSide

The router side indicates which of the duplex pair this entry represents of an enterprise contact center application fault tolerant router functional component. The router side value is either 'A' or 'B'. For simplex configurations, the router side valu ...

cccaRouterCallsPerSec

The router calls per sec object indicates the current inbound call rate; that is, the calculated number of inbound calls per second.

cccaRouterAgentsLoggedOn

The router agents logged on object represents the number of contact center agents currently managed by the enterprise contact center application. This does not necessarily represent the number of contact center agents that can receive routed calls, but r ...

cccaRouterCallsInProgress

The router calls in progress object indicates the current number of active (voice) calls being managed by the enterprise contact center application. The calls will be in various states of treatment.

cccaRouterDuplexPairName

The router duplex pair name object is the host name of the duplex pair (i.e. the other side) server of an enterprise contact center application fault tolerant router component. If this component is not part of a duplex pair (i.e. simplex), the object valu ...

cccaRouterNicCount

The router NIC count object is the number of network interface controllers configured and enabled for this enterprise contact center application router functional component. There is an imposed architectural limit of 32 configured NICs per router. This o ...

cccaRouterPGsEnabledCount

The router PGs enabled count object holds the number of Peripheral Gateways (PGs) that have been enabled for this router; during normal operation, this is the number of PGs that will connect to this router functional component. The application limits the ...

cccaRouterCallsInQueue

The router calls in queue object indicates the total number of calls queued in all network Voice Response Units (VRUs), from the router's perspective, including those calls that are in the process of transferring to the VRU for queuing.

cccaRouterAppGwEnabled

The router application gateway enabled object indicates whether an application gateway is configured and a part of this contact center application deployment. An application gateway provides an external interface to business back-end systems that may be ...

cccaRouterDBWorkerEnabled

The router database worker enabled object indicates whether a database worker process has been configured and is a part of this contact center application deployment. A database worker provides an interface to an external database from which data may be ...

cccaRouterPublicHighAddr

The router public high address object holds the address of the local high-priority interface of this router functional component to the public network. The 'public' network interface is exposed outside the realm of the ICM or Contact Center application a ...

cccaRouterPublicNonHighAddr

The router public non-high address object holds the address of the local interface of this router functional component to the public network that is used for best effort priority messages. The 'public' network interface is exposed outside the realm of th ...

cccaRouterPrivateHighAddr

The router private high address object holds the address of the local high-priority interface of this router functional component to the private network. The 'private' network interface is used exclusively by the ICM or Contact Center application for the ...

cccaRouterPrivateNonHighAddr

The router private non-high address object holds the address of the local interface of this router functional component to the private network that is used for best effort priority messages. The 'private' network is used exclusively by the ICM or Contact ...

cccaNicTable

The NIC table lists the enterprise contact center application network interface controllers enabled on this router functional component. The NIC table has an expansion dependent relationship with the router table. There may be one or more NIC entries ass ...

cccaNicEntry

Each NIC entry represents an enterprise contact center application network interface controller functional component configured and enabled on the server. The NIC component provides an interface between the enterprise contact center application and a tel ...

cccaNicIndex

The NIC index is a value that uniquely identifies an entry in the network interface controller table. The value of this object is arbitrarily assigned by the SNMP agent.

cccaNicType

The Network Interface Controller (NIC) type indicates which telephony network that this NIC functional component provides an interface. The possible options are: 'generic': Generic NIC (typically only used for testing) 'att': AT&T NIC 'aucs ...

cccaNicStatus

The NIC status is the last known status of the enterprise contact center application network interface controller functional component.

cccaLoggerTable

The logger table lists the enterprise contact center application logger functional components installed and enabled on this server. The logger table has a sparse dependent relationship with the component table. The instance number acts as the primary ind ...

cccaLoggerEntry

Each logger entry represents an enterprise contact center application logger functional component configured and enabled on the server. The logger component maintains the enterprise contact center solution configuration and real-time data store. The obj ...

cccaLoggerSide

The logger side indicates which of the duplex pair this entry represents of an enterprise contact center application fault tolerant logger functional component. The logger side value is either 'A' or 'B'. For simplex configurations, the logger side valu ...

cccaLoggerType

The logger type object indicates which type of enterprise contact center application logger is installed on this server. The logger type varies based on the configuration of the contact center solution. 'standard': The default logger type configured for ...

cccaLoggerRouterSideAName

The router side A name object holds the host name of the side 'A' router that this enterprise contact center application logger functional component is associated. The logger component must be connected to a router that is part of the same instance. The ...

cccaLoggerRouterSideBName

The router side B name object holds the host name of the side 'B' router that this enterprise contact center application logger functional component is associated. The logger component must be connected to a router that is part of the same instance. The ...

cccaLoggerDuplexPairName

The logger duplex pair name object is the host name of the duplex pair (i.e. the other side) server of an enterprise contact center application fault tolerant logger component. If this component is not part of a duplex pair (i.e. simplex), the object valu ...

cccaLoggerHDSReplication

The logger HDS replication Boolean object indicates whether the logger component will be replicating data to a distributor AW Historical Data Server (HDS). If 'true', the logger feeds historical data at regular intervals to the HDS for long-term storage. ...

cccaLoggerAvgDBWriteTime

The logger average database write time expresses the average amount of time, in 100 nanosecond units, required to write data to a table in the central controller database. This value represents the average time per write of the last 100 write operations. ...

cccaDistAwTable

The distributor administrator workstation (AW) (also known as the administration and data server) table lists the enterprise contact center application distributor AW functional components installed and enabled on this server. The distributor AW table has ...

cccaDistAwEntry

Each distributor administrator workstation (AW) (also known as the administration and data server) entry represents an enterprise contact center application distributor AW functional component configured on this server. The distributor AW component maint ...

cccaDistAwSide

The distributor administrator workstation (AW) (also known as the administration and data server) side indicates which of the duplex pair this entry represents of an enterprise contact center application distributor AW functional component. The Distributo ...

cccaDistAwType

The distributor administrator workstation (AW) (also known as the administration and data server) type object indicates which type of enterprise contact center application distributor AW is installed on this server. The distributor AW type varies based o ...

cccaDistAwAdminSiteName

The distributor administrator workstation (AW) (also known as the administration and data server) administrative site name is a user-defined textual name that uniquely identifies the location or the configuration of the distributor AW component.

cccaDistAwRouterSideAName

The distributor administrator workstation (AW) (also known as the administration and data server) router side A name object holds the host name of the side 'A' router that this enterprise contact center application distributor AW functional component is a ...

cccaDistAwRouterSideBName

The distributor administrator workstation (AW) (also known as the administration and data server) router side B name object holds the host name of the side 'B' router that this enterprise contact center distributor AW functional component is associated. ...

cccaDistAwLoggerSideAName

The distributor administrator workstation (AW) (also known as the administration and data server) logger side A name object holds the host name of the side 'A' logger that this enterprise contact center application distributor AW functional component is a ...

cccaDistAwLoggerSideBName

The distributor administrator workstation (AW) (also known as the administration and data server) logger side B name object holds the host name of the side 'B' logger that this enterprise contact center application distributor AW functional component is a ...

cccaDistAwDuplexPairName

The distributor administrator workstation (AW) (also known as the administration and data server) duplex pair name object is the host name of the duplex pair (i.e. the other side) server of an enterprise contact center application distributor AW component ...

cccaDistAwHDSEnabled

The distributor administrator workstation (AW) (also known as the administration and data server) HDS enabled Boolean object indicates whether this enterprise contact center application distributor AW has a historical database server (HDS) configured and ...

cccaDistAwWebViewEnabled

The distributor administrator workstation (AW) (also known as the administration and data server) WebView enabled Boolean object indicates whether this enterprise contact center application distributor AW has a web-based reporting server (WebView) configu ...

cccaDistAwWebViewServerName

The distributor administrator workstation (AW) (also known as the administration and data server) WebView server name object holds the server (universal naming convention (UNC)) name of the server where the enterprise contact center application database r ...

cccaDistAwWebReskillingURL

The distributor administrator workstation (AW) (also known as the administration and data server) web reskilling URL object holds the URL for the contact center application web reskilling tool. The web reskilling tool allows contact center administrators ...

cccaPgTable

The PG table lists the enterprise contact center application peripheral gateway functional components installed and enabled on this server. The peripheral gateway table has a sparse dependent relationship with the component table. The instance number act ...

cccaPgEntry

Each PG entry represents an enterprise contact center application peripheral gateway functional component configured on the server. The peripheral gateway component provides an interface to one or more peripheral devices such as a private branch exchange ...

cccaPgNumber

The PG number is a user-defined numeric identifier for this enterprise contact center application peripheral gateway. The value is limited by the contact center application to a value between 1 and 80; 80 is the maximum number of peripheral gateways supp ...

cccaPgSide

The PG side indicates which of the duplex pair this entry represents of an enterprise contact center application fault tolerant peripheral gateway functional component. The PG side value is either 'A' or 'B'. For simplex configurations, the PG side valu ...

cccaPgRouterSideAName

The PG router side A name object holds the host name of the side A router that this enterprise contact center application peripheral gateway functional component is associated. The peripheral gateway component must be connected to a router that is part o ...

cccaPgRouterSideBName

The PG router side B name object holds the host name of the side B router that this enterprise contact center application peripheral gateway functional component is associated. The peripheral gateway component must be connected to a router that is part o ...

cccaPgDuplexPairName

The PG duplex pair name object is the host name of the duplex pair (i.e. the other side) server of an enterprise contact center application fault tolerant peripheral gateway component. If this component is not part of a duplex pair (i.e. simplex), the ob ...

cccaPgPimCount

The PG PIM count object indicates the number of peripheral interface managers configured and enabled for this enterprise contact center application peripheral gateway functional component. This value is limited to 32 - this is the maximum number of PIMs ...

cccaPgCallsInProgress

The calls in progress object shows the number of calls that are currently active and being managed/monitored by this peripheral gateway.

cccaPgAgentsLoggedOn

The agents logged On object shows the number of agents associated with this peripheral gateway that are currently logged on and are being managed/monitored by this peripheral gateway.

cccaPgAgentsReady

The agents ready object shows the number of agents associated with this peripheral gateway that are currently logged on and in a 'Ready' state, i.e., ready to receive calls.

cccaPgAgentsTalking

The agents talking object shows the number of agents associated with this peripheral gateway that are currently logged on and taking a call (in a 'Talking' state.

cccaPgID

The PG number is a unique numeric identifier for this enterprise contact center application peripheral gateway. The identifier is assigned by the contact center application.

cccaPimTable

The PIM table lists the enterprise contact center application peripheral interface managers (PIM) configured and enabled on this peripheral gateway functional component. The PIM table is dependent upon both the instance table and the PG table; the instanc ...

cccaPimEntry

Each PIM entry represents an enterprise contact center application peripheral interface manager functional component configured on the server. The PIM component provides an interface between the enterprise contact center application and a telephony switc ...

cccaPimNumber

The PIM number is the numeric identifier for this enterprise contact center application PIM. This object value is a user-defined numeric value and is limited to a maximum of 32 since this is the maximum number of PIMs supported on a single peripheral gat ...

cccaPimPeripheralName

The PIM peripheral name is the user-defined textual name of the enterprise contact center application PIM. This name uniquely identifies the PIM.

cccaPimPeripheralType

The PIM peripheral type object specifies the type of the enterprise contact center application PIM, e.g. the brand name and/or model of the automatic call distributor (ACD), private branch exchange (PBX) or voice response unit (VRU).

cccaPimStatus

The PIM status object holds the last known status of the enterprise contact center application peripheral interface manager functional component.

cccaPimPeripheralHostName

The PIM peripheral host name object holds the host name or IP address of the peripheral (the PBX, ACD or VRU) that the enterprise contact center application PIM will be connected. If there are multiple interfaces to the peripheral, each host name or IP ad ...

cccaCgTable

The CG table lists the enterprise contact center application computer telephony integration (CTI) gateway functional components installed and enabled on this server. The CTI gateway table has a sparse dependent relationship with the component table. The ...

cccaCgEntry

Each CG entry represents an enterprise contact center application CTI gateway functional component configured and enabled on the server. The CTI gateway is the solution integration point for desktop CTI clients. The objects in each CG entry provide conf ...

cccaCgNumber

The CG number is a numeric identifier for this enterprise contact center application CTI gateway. This is a user- defined numeric value and may not be identical to the table index. The value is limited by the contact center application to a value betwee ...

cccaCgSide

The CG side indicates which of the duplex pair this entry represents of an enterprise contact center application fault tolerant CTI gateway functional component. The CG side value is either 'A' or 'B'. For simplex configurations, the CG side value defau ...

cccaCgPgSideAName

The CG PG side A name object holds the host name of the side A peripheral gateway (PG) that this enterprise contact center application CTI gateway (CG) functional component is associated. The CG component must be connected to a PG that is part of the sam ...

cccaCgPgSideBName

The CG PG side B name object holds the host name of the side 'B' peripheral gateway (PG) that this enterprise contact center application CTI gateway (CG) functional component is associated. The CG component must be connected to a PG that is part of the sa ...

cccaCgDuplexPairName

The CG duplex pair name object is the host name of the duplex pair (i.e. the other side) server of an enterprise contact center application fault tolerant CTI gateway component. If this component is not part of a duplex pair (i.e. simplex), the object va ...

cccaCgOpenSessions

The CG open sessions object indicates the number of sessions (connections) that have been established between the CTI Gateway and CTI clients. These are active sessions that are functioning normally.

cccaCgOtherSessions

The CG other sessions object indicates the total number of sessions (connections) between the CTI Gateway and CTI clients that are not normal, open/active sessions. This includes sessions that are 'opening' (not yet established and initialized), session ...

cccaCgID

The CG number is a unique numeric identifier for this enterprise contact center application CTI gateway. The identifier is assigned by the contact center application.

cccaCtiOsTable

The CTI OS table lists the enterprise contact center application computer telephony integration object server (CTI OS) functional components installed and enabled on this server. The CTI OS table has a sparse dependent relationship with the component tabl ...

cccaCtiOsEntry

Each CTI OS entry represents an enterprise contact center application CTI object server functional component configured on the server. The CTI object server, as compared to the CTI gateway, is a more intelligent and more scalable server for desktop CTI c ...

cccaCtiOsServerName

The CTI OS server name object specifies the user-defined textual name assigned to this enterprise contact center application CTI OS component to uniquely identify it.

cccaCtiOsPeripheralName

The CTI OS peripheral name is the unique identifier for the peripheral that the enterprise contact center application CTI OS component is associated. This association links the CTI desktop clients with a particular peripheral PBX.

cccaCtiOsPeripheralType

The CTI OS peripheral type object indicates the peripheral type that the enterprise contact center application CTI OS is associated. This also then identifies the peripheral PBX type that the CTI desktop clients are associated.

cccaCtiOsCgSideAName

The CTI OS CG side A name object holds the host name of the side A CTI gateway (CG) that this enterprise contact center application CTI object server (CTI OS) functional component is associated. The CTI OS component must be connected to a CG that is part ...

cccaCtiOsCgSideBName

The CTI OS CG side B name object holds the host name of the side B CTI gateway (CG) that this enterprise contact center application CTI object server (CTI OS) functional component is associated. The CTI OS component must be connected to a CG that is part ...

cccaCtiOsPeerName

The CTI OS peer name object is the host name of the peer server of an enterprise contact center application CTI object server functional component. If this component does not have a peer, the object value will be the null string. Note that the CTI OS co ...

cccaCtiOsActiveClients

The active clients object holds the number of CTI OS active client mode desktop connections. This value indicates the total number of desktops connected to the CTI OS server. The number of desktops connected to the A and B side of CTI OS determine the tot ...

cccaCtiOsActiveMonitors

The active monitors object holds the number of CTI OS active monitor mode desktop connections. CTI OS only supports two monitor mode connections per each CTI OS server. This value indicates how many monitor mode connections are in use. Once there are two ...

cccaCtiOsCallsInProgress

The calls in progress object indicates the total number of active calls being tracked by CTI OS. This value shows how many calls are currently being handled by CTI OS. This value should go up and down based on the call arrival rate and the agent call comp ...

cccaCtiOsCallsFailed

The calls failed object holds the total number of calls that failed via a failure event being reported to CTI OS. If this count begins to rise, the log file should be captured to gather more specific information on the failure events.

cccaCampaignMgrTable

The campaign manager table lists each enterprise contact center application Outbound Option Campaign Manager component configured on this server. Each entry in the table defines a separate campaign manager functional component. The campaign manager table ...

cccaCampaignMgrEntry

Each campaign manager entry represents an enterprise contact center application Outbound Option Campaign Manager server functional component configured on this server. The campaign manager component, which resides on the ICM/CC logger (side A), is respon ...

cccaCampaignMgrDbUtilization

The campaign manager and import processes share a private database on the side A logger. The campaign manager database utilization object shows what percentage of allocated space in the database is currently utilized. An administrator should start payin ...

cccaCampaignMgrQueueDepth

The campaign manager is a multithreaded process. There is one main dispatch thread that is involved in most processing. The queue depth object indicates how many messages are queued to this internal dispatch thread. By default, the campaign manager will ...

cccaCampaignMgrAvgQueueTime

The campaign manager is a multithreaded process; however, there is one main dispatch thread that is involved in most message processing. The average queue time object shows the average amount of time a message spends in the main dispatch thread queue awa ...

cccaCampaignMgrActiveDialers

The campaign manager process feeds several dialer components which manage the dialing of customers for outbound campaigns. The active dialers counter indicates how many dialers are currently registered to this campaign manager.

cccaDialerTable

The Dialer table lists each enterprise contact center application Outbound Option Dialer component configured on this server. Each entry in the table defines a separate Dialer functional component. The Dialer table has a sparse dependent relationship wit ...

cccaDialerEntry

Each dialer entry represents an enterprise contact center application Outbound Option Dialer functional component configured on the server. The dialer component maximizes the resources in a contact center by dialing several customers per agent. The diale ...

cccaDialerCampaignMgrName

The dialer campaign manager name object holds the host name or IP address of the Outbound Option Campaign Manager to which this dialer is associated. The dialer connects to the campaign manager to exchange data related to an outbound dialing campaign.

cccaDialerCampaignMgrStatus

The dialer campaign manager status indicates the current connection status between this dialer and the Outbound Option Campaign Manager component which is co-resident with the logger (side A).

cccaDialerCtiServerAName

The dialer CTI server A name object holds the host name or IP address of the contact center application CTI Server side A functional component which this dialer is dependent upon. The dialer connects to the CTI Server to monitor skill group statistics (to ...

cccaDialerCtiServerBName

The dialer CTI server B name object holds the host name or IP address of the contact center application CTI server side B functional component which this dialer is dependent upon. The dialer connects to the CTI server to monitor skill group statistics (to ...

cccaDialerCtiServerStatus

The dialer CTI server status indicates the current connection status between this dialer and the active CTI server component.

cccaDialerMediaRouterStatus

The dialer media router status indicates the current connection status between this dialer and the Media Routing (MR) Peripheral Interface Manager (PIM) component. The dialer uses the MR PIM interface to reserve an available agent as a recipient for a di ...

cccaDialerQueueDepth

The dialer is a multithreaded process which communicates between threads using inter-thread messaging. The queue depth object indicates how many messages are currently queued for the main dispatch thread. When this object is used in combination with the ...

cccaDialerAvgQueueTime

The dialer is a multithreaded process that communicates between threads using messaging. There is one main dispatch thread that is involved in most message processing. The average queue time shows the average amount of time (in milliseconds) that a mess ...

cccaDialerTalkingAgents

For an agent campaign, the dialer places calls to customers and transfers those customer calls to agents. The talking agents object indicates how many agents are currently talking in the monitored campaign skill group.

cccaDialerCallAttemptsPerSec

The call attempts per second object tracks how many calls the dialer is placing per second, rounded to the nearest integer. If the dialing rate is too high, it can result in network congestion on the voice network which can result in inefficient dialing.

cccaDialerConfiguredPorts

The dialer configured ports object is a count of the total number of ports that have been configured for placing calls to customers and for transferring calls to agents during outbound calling campaigns. During normal operation, the dialer configured por ...

cccaDialerBusyCustomerPorts

The dialer busy customer ports object is a count of the number of ports currently in use for customer calls. The port is the unit on the dialer that places calls to reserve agents and to contact customers.

cccaDialerBusyReservationPorts

The dialer busy reservation ports object tracks how many ports are currently busy reserving agents. The port is the unit on the dialer that places calls to reserve agents and to contact customers.

cccaDialerIdlePorts

The dialer idle ports object is a count of the number of ports that are currently idle, i.e. there are no calls to customers or to agents using these ports and they are available to the dialer for placing new calls.

cccaDialerBlockedPorts

The dialer blocked ports object is a count of the number of ports that are currently unusable for placing calls. A blocked port may be an impaired or inoperable port or one that has a 'stuck' call that has not been dropped. A 'stuck' call is a call that ...

cccaEventComponentId

The event component ID specifies a unique identifier used to correlate multiple notifications generated by a single enterprise contact center application functional component or subcomponent. A functional component constructs its unique identifier based ...

cccaEventState

The event state object identifies the state (not to be confused with severity) of the notification and potentially the current state of the functional component that generated the notification. The possible states are: 'clear': The clear state ...

cccaEventMessageId

The event message ID is the unique notification message identifier (value) that was assigned by the enterprise contact center application. This identifier is unique for each different notification but consistent for each instance of the same notification ...

cccaEventOriginatingNode

The event originating node objects specifies the application- defined name of the enterprise contact center application functional component that generated this notification. This name will vary, both in content and in format, based on the component that ...

cccaEventOriginatingNodeType

The event originating node type indicates the type of enterprise contact center application functional component or subcomponent that generated this notification. The node types are: 'unknown': The notification originates from an unknown source. 'router ...

cccaEventOriginatingProcessName

Each enterprise contact center application functional component includes one or more operating system processes, each of which performs a specific function. The event originating process object identifies the name of the application process that generate ...

cccaEventOriginatingSide

The event originating side object specifies the enterprise contact center application functional component fault tolerant side (either 'A' or 'B') that generated this notification.

cccaEventDmpId

The Device Management Protocol (DMP) is a session layer protocol used for network communication between enterprise contact center application functional components. The DMP ID uniquely identifies the session layer addresses of an application functional c ...

cccaEventSeverity

The event severity object indicates the severity level of this notification. The severity levels are: 'informational': The notification contains important health or operational state information that is valuable to an administrator, however, the event ...

cccaEventTimestamp

The event time stamp object specifies the date and time that the notification was generated on the originating node. All notification timestamps are in Greenwich Mean Time (GMT).

cccaEventText

The event text is the full text of the notification. This text includes a description of the event that was generated, component state information and potentially a brief description of administrative action that may be necessary to correct the condition ...

cccaGeneralInfoGroup

The general info group defines the general enterprise contact center application information objects. All application servers will populate these objects.

cccaInstanceTableGroup

The instance table group defines the enterprise contact center application instance table objects.

cccaComponentTableGroup

The component table group defines the enterprise contact center application functional component table objects.

cccaComponentElmtTableGroup

The component element table group defines the enterprise contact center application functional component element table objects.

cccaRouterTableGroup

The router table group defines the enterprise contact center application router table objects.

cccaNicTableGroup

The NIC table group defines the enterprise contact center application network interface controller table objects.

cccaLoggerTableGroup

The logger table group defines the enterprise contact center application logger table objects.

cccaDistAwTableGroup

The distributor AW table group defines the enterprise contact center application distributor admin workstation table objects.

cccaPgTableGroup

The PG table group defines the enterprise contact center application peripheral gateway table objects.

cccaPimTableGroup

The PIM table group defines the enterprise contact center application peripheral interface manager table objects.

cccaCgTableGroup

The CG table group defines the enterprise contact center application CTI gateway table objects.

cccaCtiOsTableGroup

The CTI OS table group defines the enterprise contact center application CTI object server table objects.

cccaIcmNotificationInfoGroup

The ICM notification info group defines the enterprise contact center application 'Cisco Unified Intelligent Contact Management' and 'Cisco Unified Contact Center' (Enterprise and Hosted) notification objects.

cccaCampaignMgrTableGroup

The Campaign Managers table group defines the enterprise contact center application Outbound Option Campaign Manager table objects.

cccaDialerTableGroup

The Dialer table group defines the enterprise contact center application Outbound Option Dialer table objects.

cccaGeneralInfoGroupSup1

The general info group sup1 objects supplement the general info group, which defines the general enterprise contact center application information objects. All application servers will populate these objects.

cccaRouterTableGroupSup1

The router table group sup1 objects supplement the router table group, which defines the enterprise contact center application router table objects.

cccaLoggerTableGroupSup1

The logger table group sup1 object supplements the logger table group, which defines the enterprise contact center application logger table objects.

cccaDistAwTableGroupSup1

The distributor admin workstation table group sup1 object supplements the distributor admin workstation table group, which defines the enterprise contact center application distributor admin workstation table objects.

cccaPgTableGroupSup1

The PG table group sup1 objects supplement the PG table group, which defines the enterprise contact center application peripheral gateway table objects.

cccaCgTableGroupSup1

The CG table group sup1 objects supplement the CG table group, which defines the enterprise contact center application CTI gateway table objects.

cccaCtiOsTableGroupSup1

The CTI OS table group sup1 objects supplement the CTI OS table group, which defines the enterprise contact center application CTI object server table objects.