With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cccaRouterCallsInQueue
Cisco Contact Center Applications Router Calls In Queue
1.3.6.1.4.1.9.9.473.1.3.1.1.8
The router calls in queue object indicates the total number of calls queued in all network Voice Response Units (VRUs), from the router's perspective, including those calls that are in the process of transferring to the VRU for queuing.
Back to CISCO-CONTACT-CENTER-APPS-MIB MIB page.
IPHost Network monitor allows you to monitor cccaRouterCallsInQueue on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco mobile switches right now.
