With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
ccvpIcmAggCalls
Cisco Customer Voice Portal Icm Aggregate Calls
1.3.6.1.4.1.9.9.590.1.6.4.1.11
The aggregate calls object is a metric indicating the total number of new calls received by the Intelligent Contact Management (ICM) application for follow-on Voice Response Unit (VRU) treatment and routing to a contact center agent since system start time.
Back to CISCO-CVP-MIB MIB page.
IPHost Network monitor allows you to monitor ccvpIcmAggCalls on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco optical switches right now.
