CISCO-CVP-MIB Download

ccvpServerName

The server name object is the fully-qualified domain name of the Customer Voice Portal server.

ccvpDescription

The description object holds a textual description of the Customer Voice Portal software installed on this server. This is typically the full name of the application.

ccvpVersion

The version object identifies the version number of the Customer Voice Portal software installed on this server.

ccvpStartTime

The start time object is thedate and time that the Customer Voice Portal application was started on this server.

ccvpTimeZoneName

The time zone name object specifies the name of the time zone where the Customer Voice Portal server is physically located.

ccvpTimeZoneOffsetHours

The time zone offset hours object represents the number of hours that the local time, in the time zone where the Customer Voice Portal server is physically located, differs from Greenwich Mean Time (GMT).

ccvpTimeZoneOffsetMinutes

The time zone offset minutes object represents the number of minutes that the local time, in the time zone where the Customer Voice Portal server is physically located, differs from Greenwich Mean Time (GMT). This object is combined with ccvpTimeZoneOffs ...

ccvpOpsConsoleURL

The ops console URL object holds the URL for the Customer Voice Portal operations Console web server. The operations console offers a web-based, centralized interface for mapping and summarizing the solution network configuration, setting and displaying ...

ccvpSupportToolsURL

The support tools URL object holds the URL for an enterprise contact center support tools application server. The support tools application server is an optional component of the solution and offers a centralized server for diagnostic and troubleshooting ...

ccvpEnableNotifications

The enable notifications object allows the management station to disable and alternatively enable outbound notifications. By default, notifications are enabled.

ccvpLicRtPortsAvail

The real-time port licenses available object is a real-time snapshot metric indicating the number of port licenses available for the processing of new calls. Exactly one port license is used per call, independent of the calls traversal of the individual ...

ccvpLicRtPortsInUse

The real-time ports in use object is a real-time snapshot metric indicating the number of port licenses currently in use on the call server. Exactly one port license is used per call, independent of the call's traversal of the individual call server subs ...

ccvpLicRtPortState

The real-time port state object is a real-time snapshot metric indicating the threshold level of port license usage. There are five levels: 'safe' Port usage is within a safe range. 'unknown' Port usage state is currently unknown. 'warning' Port ...

ccvpLicIntLastUpdate

The interval last update object holds the date and time of the last refresh of interval and aggregate statistic object values. Interval and aggregate statistics are reported at a regular interval (the interval held by the interval period object).

ccvpLicIntPeriod

The interval period object defines the number of minutes of accumulated values for the 'interval' and 'aggregate' statistic objects in this instrumentation group. Once this period elapses, each CVP service reports the next group of accumulated interval a ...

ccvpLicIntPortReqs

The interval port requests object is an interval metric indicating the number of port license checkout requests made in the current interval. For each port license checkout request, whether it checks out a new port license or not, this object value is in ...

ccvpLicIntAvgPortReqs

The interval average port requests per minute object is an interval metric indicating the average number of port license checkout requests made per minute in the current interval. This metric is calculated by dividing the port license requests metric by ...

ccvpLicIntMaxPortsInUse

The interval maximum ports in use object is an interval metric indicating the peak number of simultaneous port licenses used during this interval. When a port checkout occurs, this object value is set to the current port licenses in use object value if t ...

ccvpLicIntPortReqsDenied

The interval port requests denied object is an interval metric indicating the number of port license checkout requests that were denied during this interval. The only reason a port license checkout request would be denied is if the number of port license ...

ccvpLicAggPortReqs

The aggregate port requests object is an aggregate metric indicating the number of port license checkout requests made since the system was started. For each port license checkout request, whether it checks out new port license or not, this object value ...

ccvpLicAggAvgPortReqs

The aggregate average port requests per minute object is an aggregate metric indicating the average number of port license checkout requests made per minute since the system was started. This object value is calculated by dividing the aggregate port lice ...

ccvpLicAggMaxPortsInUse

The aggregate maximum ports in use object is an aggregate metric indicating the peak number of simultaneous port licenses used since the start of the system. When a port checkout occurs, this object value is set to the current port licenses in use object ...

ccvpLicAggPortReqsDenied

The aggregate port requests denied object is an aggregate metric indicating the number of port license checkout requests that were denied since the start of the system. The only reason a port license checkout request would be denied is if the number of p ...

ccvpLicPortUsageWarning

The port usage warning object reflects the threshold value of a port usage state transition from 'safe' to 'warning'. The threshold is represented as a percentage of ports currently in use. When the percentage of ports used -- ports in use divided by po ...

ccvpLicPortUsageCritical

The port usage critical object reflects the threshold value of a port usage state transition from 'warning' to 'critical'. The threshold is represented as a percentage of ports currently in use. When the percentage of ports used -- ports in use divided ...

ccvpTPoolRtIdleThreads

The real-time idle threads object is a real-time snapshot metric indicating the number of idle threads in the pool waiting for work. The thread pool is a cache of threads used (by CVP components only) for the processing of relatively short tasks. Using ...

ccvpTPoolRtRunningThreads

The real-time running threads object is a real-time snapshot metric indicating the number of running threads in the pool currently processing work. The thread pool is a cache of threads used (by CVP components only) for the processing of relatively short ...

ccvpTPoolRtCoreThreads

The real-time core threads object is a real-time snapshot metric indicating the number of threads in the pool that will never be destroyed no matter how long they remain idle. The thread pool is a cache of threads used (by CVP components only) for the pr ...

ccvpTPoolRtMaxThreadsAvail

Thereal-time maximum threads available object is a real-time snapshot metric indicating the maximum number of threads in the pool that can exist simultaneously. The thread pool is a cache of threads used (by CVP components only) for the processing of rel ...

ccvpTPoolRtMaxThreadsUsed

The real-time maximum threads used object is a real-time snapshot metric indicating the peak number of threads in the pool that are simultaneously tasked with work to process. The thread pool is a cache of threads used (by CVP components only) for the pro ...

ccvpJvmRtMaxMemUsed

The real-time maximum memory used object is a real-time snapshot metric indicating the peak memory usage by the Java virtual machine since startup. The object value is expressed as a count of bytes and indicates the high water mark of memory used simulta ...

ccvpJvmRtCurrMemUsed

The real-time current memory used object is a real-time snapshot metric indicating the current memory usage by the Java virtual machine. The object value is expressed as a count of bytes and indicates the current amount of memory used by this JVM.

ccvpJvmRtMaxMemAvail

The real-time maximum memory available object is a real-time snapshot metric indicating the amount of memory available to the Java virtual machine. The object value is expresses as a count of bytes and indicates the amount of system memory available for ...

ccvpJvmRtCurrMemAvail

The real-time current memory available object is a real-time snapshot metric indicating the amount of avilable memory in the Java virtual machine. The object value is expressed as a count of bytes and indicates the amount of current system memory claimed ...

ccvpJvmRtCurrThreadsInUse

The real-time current threads in use object is a real-time snapshot metric indicating a count of threads that are in use in the Java virtual machine. The number of threads in use by the JVM include all of the CVP standalone and thread pool threads as wel ...

ccvpJvmRtMaxThreadsUsed

The real-time maximum threads used object is a real-time snapshot metric indicating the peak amount of threads used simultaneously in the Java virtual machine since startup. The maximum number of threads used by the JVM includes all Customer Voice Portal ...

ccvpJvmRtUpTime

The real-time up time object is a real-time snapshot metric indicating how long the JVM has been running. The object value is expressed as a count of milliseconds that have elapsed since the Java virual machine process began executing.

ccvpServiceTable

The service table is a list of Customer Voice Portal (CVP) functional services. A CVP solution includes a collection of interconnected functional services, each of which perform a specific, necessary function of the CVP application. This table enumerate ...

ccvpServiceEntry

Each service entry represents a Customer Voice Portal functional service installed and configured on this server. This table lists these functional services and provides a map to the service information table entry via the index.

ccvpServiceIndex

The service index is a value that uniquely identifies an entry in the service table. This value is arbitrarily assigned by the SNMP agent.

ccvpServiceType

The service type object identifies the type of Customer Voice Portal application functional service.

ccvpServiceName

The service name object is a user-intuitive textual name for the Customer Voice Portal application service.

ccvpServiceStatus

The service status object is the last known status of the Customer Voice Portal application service.

ccvpServiceIntLastUpdate

The service interval last update object holds the date and time of the last refresh of interval and aggregate statistic object values for this CVP service. Interval and aggregate statistics are reported at a regular interval (the interval held by the int ...

ccvpServiceIntPeriod

The interval period object defines the number of minutes of accumulated values for the 'interval' and 'aggregate' statistic objects in this instrumentation group. Once this period elapses, each CVP service reports the next group of accumulated interval a ...

ccvpSipTable

The SIP service table lists each Customer Voice Portal SIP service configured on this server. The CVP SIP service is a software module which always resides in the CVP Call Server. The CVP SIP service is a SIP Back-to-Back User Agent (B2BUA). On the front ...

ccvpSipEntry

Each entry represents a Customer Voice Portal (CVP) SIP service configured on the server. The SIP service acts as an active intermediary for a call, communicating with both the source and destination legs of the call, and providing 3rd party call control ...

ccvpSipRtActiveCalls

The real-time active calls object is a real-time snapshot metric indicating a count of active calls being handled by the CVP SIP service. It will not include H323 calls.

ccvpSipRtTotalCallLegs

The real-time total call legs object is a real-time snapshot metric indicating a count of the number of SIP call legs being handled by the SIP service. A call leg is also known as a SIP dialog. The object value includes incoming, outgoing and ringtone t ...

ccvpSipIntNewCalls

The interval new calls object is a metric indicating the number of SIP INVITE messages received by CVP since system start time. The object value also includes failed calls as well as calls rejected due to the SIP service being in an 'out of service' stat ...

ccvpSipIntConnectsRcv

The interval connects received object is a metric indicating the number of CONNECT messages received by the SIP service in order to perform a Customer Voice Portal transfer, since system start. The object value also includes the regular CVP transfers as ...

ccvpSipIntAvgLatency1

The interval average latency first object is a metric indicating the average period of time elapsed between the arrival of a CONNECT message from ICM and when the call is actually answered, on the first transfer request for the calls. The object value al ...

ccvpSipIntAvgLatency2

The interval average latency second object is a metric indicating the average period of time between the arrival of a CONNECT message from ICM and when the call is actually answered, on the second and subsequent transfer request for the call. The object ...

ccvpSipIntFailedXferPre

The interval failed transfers pre-dialog object is a metric indicating the total number of failed transfers on the first Customer Voice Portal transfer since system start. A SIP dialog is established after the first CVP transfer is completed. The object ...

ccvpSipIntFailedXferPost

The interval failed transfers post-dialog object is a metric indicating the total number of failed transfers on second and subsequent Customer Voice Portal transfers since system start. After a SIP dialog is established, CVP performs SIP transfers using ...

ccvpSipAggNewCalls

The aggregate new calls object is a metric indicating the number of SIP INVITE messages received by the Customer Voice Portal application since service start. The object value includes failed calls as well as calls rejected due to the SIP service being i ...

ccvpSipAggConnectsRcv

The aggregate connects received object is a metric indicating the number of SIP CONNECT messages received by the SIP service in order to perform a Customer Voice Portal transfer, since service start. This object value includes regular CVP transfers as we ...

ccvpSipAggAvgLatency1

The aggregate average latency first (transfer) object is a metric indicating the average period of time elapsed between receipt of the CONNECT message from the ICM and the moment when the call is actually answered, on the first transfer request for the ca ...

ccvpSipAggAvgLatency2

The aggregate average latency second (transfer) object is a metric indicating the average period of time elapsed between receipt of the CONNECT message from the ICM and the moment when the call is actually answered, on the second and subsequent transfer r ...

ccvpSipAggFailedXferPre

The aggregate failed transfers pre-dialog object is a count of failed transfers on the first Customer Voice Portal transfer since service start. A SIP dialog is established after the first CVP transfer is completed. The object value does not include rej ...

ccvpSipAggFailedXferPost

The aggregate failed transfers post-dialog object is a count of failed transfers on second and subsequent Customer Voice Portal transfers since service start. After SIP dialog is established, CVP performs SIP transfers using re-INVITE messages. The obje ...

ccvpSipRtBasicVideoOffered

The real-time basic video calls object is a real-time snapshot metric indicating a count of active calls being handled by the CVP SIP service that have had video capability offered by the caller. Video capabilites are negotiated by caller and callee in o ...

ccvpSipRtBasicVideoAnswered

The real-time basic video calls object is a real-time snapshot metric indicating a count of active calls being handled by the CVP SIP service that was answered by an IVR or Agent capable of handling video services.

ccvpSipIntBasicVideoOffered

The interval basic video calls object is an interval metric indicating a count of active calls being handled by the CVP SIP service that have had video capability offered by the caller. Video capabilites are negotiated by caller and callee in order for t ...

ccvpSipIntBasicVideoAnswered

The interval basic video calls object is an interval metric indicating a count of active calls being handled by the CVP SIP service that was handled by an IVR or Agent capable of handling video services. The interval at which this object is updated is de ...

ccvpSipAggBasicVideoOffered

The aggregate basic video calls object is a metric indicating a count of active calls being handled by the CVP SIP service that have had video capability offered by the callers since the start of the system. Video capabilites are negotiated by caller and ...

ccvpSipAggBasicVideoAnswered

The interval basic video calls object is a metric indicating a count of calls that have been handled by the CVP SIP service that have been handled by an IVR or Agent capable of handling video services since the start of the system.

ccvpSipIntPostCallAnswered

The interval post call answered object is a metric indicating Number of Post Call Survey calls which were answered since the start of the system.

ccvpSipIntWhisperAnswered

The interval whisper answered object is a metric indicating Number of calls to the whisper service which were answered since the start of the system.

ccvpSipIntWhisperFailed

The interval whisper failed object is a metric indicating Number of calls to the whisper service which failed since the start of the system.

ccvpSipIntGreetingAnswered

The interval greeting answered object is a metric indicating Number of agent greeting playback calls which were answered since the start of the system.

ccvpSipIntGreetingFailed

The interval greeting failed object is a metric indicating Number of agent greeting playback calls which failed since the start of the system.

ccvpH323Table

The H.323 Service table lists each Customer Voice Portal (CVP) H.323 service configured on this server. This service is a software component which always resides on the CVP Call Server. The CVP H.323 service interacts with the CVP IVR service to relay c ...

ccvpH323Entry

Each entry represents a Customer Voice Portal (CVP) H.323 service configured on the server. The H.323 service interacts with the CVP IVR service to relay call arrival, departure and transfer instructions between it and other H.323 devices in the network.

ccvpH323RtCallsInProgress

The real-time calls in progress object represents the total number of internal call objects known to the Customer Voice Portal H.323 service. This object value should never exceed the value of the ShowMaxTotalCalls command in VBAdmin. A value greater th ...

ccvpH323RtMemoryInUse

The real-time memory in use object represents the current virtual memory in use on the server, expressed as a percentage of total virtual memory. A steadily increasing value over time could indicate a memory leak in the CVP H.323 service.

ccvpH323IntArrivalRate

The interval arrival rate object indicates the maximum number of inbound calls arriving per minute to the Customer Voice Portal H.323 service during this interval period. This value represents the peak value over the interval period and is expressed as ' ...

ccvpH323IntTransferRate

The interval transfer rate object indicates the maximum number of calls transferred per minute by the Customer Voice Portal H.323 service during this interval period. This value represents the peak value over the interval period and is expressed as 'call ...

ccvpH323IntMaxNewCallLatency

The interval maximum new call latency object represents the maximum elapsed time in milliseconds from when the Customer Voice Portal H.323 service sends a 'New Call' request to the ICM until the time when the H.323 service receives a response from the ICM ...

ccvpH323IntAvgNewCallLatency

The interval average new call latency object represents the average elapsed time in milliseconds from when the Customer Voice Portal H.323 service sends a 'New Call' request to the ICM until the time when the H.323 service receives a response from the ICM ...

ccvpH323IntMaxXferToAlert

The interval maximum transfer to alerting object holds the maximum amount of time elapsed for a transferred call to enter the 'alerting' state once transferred. This value is expressed in milliseconds and indicates the high-water mark for the interval pe ...

ccvpH323IntAvgXferToAlert

The interval average transfer to alerting object holds the average amount of time elapsed for a transferred call to enter the 'alerting' state once transferred. This value is expressed in milliseconds and is averaged over the interval period.

ccvpH323IntMaxXferToAnswer

The interval maximum transfer to answer object holds the maximum amount of time elapsed for a transferred call to be answered at the destination once transferred. This value is expressed in milliseconds and indicates the high-water mark for the interval ...

ccvpH323IntAvgXferToAnswer

The interval average transfer to answer object holds the average amount of time elapsed for a transferred call to be answered at the destination once transferred. This value is expressed in milliseconds and indicates the average time for the interval per ...

ccvpH323IntNewCalls

The interval new calls object holds a count of new inbound calls handled by the Customer Voice Portal H.323 service during the interval period.

ccvpH323IntTransferred

The interval transferred object holds a count of calls that have been transferred by the Customer Voice Portal H.323 service during the interval period. The CVP H.323 service may do multiple transfers for a single call so the value may not be equal to th ...

ccvpH323IntRedirected

The interval redirected object holds a count of calls that have been redirected by the Customer Voice Portal H.323 service. The H.323 service will only redirect calls when it is in an 'out of service' state. A redirected call means that the H.323 servic ...

ccvpH323IntNotTransferred

The interval not transferred object holds a count of calls that could not be transferred by the Customer Voice Portal H.323 service during this interval. The CVP H.323 service was unable to transfer the call to a particular destination due to one of seve ...

ccvpH323IntPromptsNotFound

The interval prompts not found object holds a count of calls to which prompts could not be played during this interval period. This is indicative of a failure within the solution for each of these calls. It could be caused by an ICM script error, a miss ...

ccvpH323IntCriticalMedia

The interval critical media object holds a count of calls to which critical media needed to be played during the interval period. This usually, but not always, indicates an abnormal termination of the caller. In some benign cases, it can be caused by im ...

ccvpH323IntCallsFinished

The interval calls finished object holds a count of calls to which the Customer Voice Portal H.323 service has completed servicing during the interval period. These calls have ended and are no longer being handled by the CVP H.323 service.

ccvpH323IntMaxCpuUsage

The interval maximum CPU usage object holds the maximum server central processing unit (CPU) usage for the Customer Voice Portal H.323 service during this particular interval period. The CPU usage value is expressed as a percentage of potential usage ava ...

ccvpH323IntAvgCpuUsage

The interval average CPU usage object holds the average server central processing unit (CPU) usage for the Customer Voice Portal H.323 service computed during this particular interval period. The CPU usage value is expressed as a percentage of potential ...

ccvpIvrTable

The IVR Service table lists each Customer Voice Portal Interactive Voice Response service configured on this server. Each entry in the table defines a separate IVR service; a single server is permitted to have multiple IVR services. The CVP IVR service is ...

ccvpIvrEntry

Each entry represents a Customer Voice Portal (CVP) Interactive Voice Response (IVR) service configured on the server. The IVR service is responsible for creating the VXML pages which implement the CVP microapps based on instructions received from the IC ...

ccvpIvrRtActiveCalls

The real-time active calls object is a metric that indicates the current number of simultaneous calls being processed by the IVR service. This object value represents the real-time number of simultaneous calls being serviced by the IVR service.

ccvpIvrRtActiveHttpReqs

The real-time active HTTP requests object is a metric that indicates the current number of simultaneous HTTP requests being processed by the IVR Service. This object value represents the real-time number of simultaneous HTTP requests being serviced by th ...

ccvpIvrIntNewCalls

The interval new calls object is a metric that counts the number of New Call requests received from the IOS Gateway or the CVP H323 service. A New Call includes the switch leg of the call and the IVR leg of the call. This object value reflects a count o ...

ccvpIvrIntMaxActiveCalls

The interval maximum active calls object is a metric that indicates the maximum number of simulteneous calls being processed by the IVR service during this interval.

ccvpIvrIntCallsFinished

A call is a metric that represents the switch leg of the CVP call and the IVR leg of the CVP call. When both legs of the call are finished, this object value will be incremented by one. The interval calls finished object is a metric that counts the numb ...

ccvpIvrIntAvgCallLatency

The interval average call latency object is a metric that represents the average amount of time, in milliseconds, that elapsed for the IVR service to complete the processing of a New Call or Call Result request during this interval.

ccvpIvrIntMaxCallLatency

The interval maximum call latency object is a metric that represents the maximum amount of time, in milliseconds, that elapsed for the IVR service to complete the processing of a New Call Request or a Call Result. Maximum call latency is the highest call ...

ccvpIvrIntMinCallLatency

The interval minimum call latency object is a metric that represents the least amount of time, in milliseconds, that elapsed for the IVR service to complete the processing of a New Call Request or a Call Result. Minimum call latency is the lowest call la ...

ccvpIvrIntHttpReqs

The interval HTTP requests object is a metric that represents the total number of HTTP Requests received by the IVR service during this interval.

ccvpIvrIntMaxActiveHttpReqs

The interval maximum active HTTP requests object is a metric that represents the maximum simultaneous HTTP requests being processed by the IVR service during this interval.

ccvpIvrIntMaxHttpReqRate

The interval maximum HTTP request Rate is a metric that represents the maximum number of HTTP requests the IVR service received, per second, from a client. This object value is a high water mark.

ccvpIvrIntAvgHttpReqRate

The interval average HTTP request rate object is the average number of HTTP requests the IVR service received per second during this interval.

ccvpIvrAggNewCalls

The aggregate new calls object is a metric that indicates the accumulated count of New Call requests received from the IOS Gateway or the CVP H323 service since system startup. A New Call includes the switch leg of the call and the IVR leg of the call.

ccvpIvrAggMaxActiveCalls

The aggregate maximum active calls object is the maximum number of simultaneous calls processed by the IVR service at any given time since system startup. This object value represents a high water mark.

ccvpIvrAggHttpReqs

The aggregate HTTP requests object is a metric that represents the total number of HTTP requests received from a client. This object value is the accumulated count of HTTP requests received by the IVR service since system startup.

ccvpIvrAggMaxHttpReqs

The aggregate maximum HTTP requests object represents the maximum number of active HTTP requests received since system startup. This object value is a high water.

ccvpIvrRtFullVideoCalls

The real-time active full video calls object is a metric that indicates the current number of simultaneous full video calls being processed by the IVR service.

ccvpIvrIntFullVideoCalls

The interval new full video calls object is a metric that counts the number of New Full Video Call requests received. The interval at which this object is updated is defined by ccvpServiceIntPeriod.

ccvpIvrAggFullVideoCalls

The aggregate maximum active full video calls object is a metric that indicates the maximum number of simultaneous full video calls being processed by the IVR service during this interval.

ccvpIvrIntMaxFullVideoCalls

The interval new full video calls object is a metric that indicates the accumulated count of New Full Video Call requests received since system startup. The interval at which this object is updated is defined by ccvpServiceIntPeriod.

ccvpIvrAggMaxFullVideoCalls

The aggregate maximum active full video calls object is the maximum number of simultaneous full video calls processed by the IVR service at any given time since system startup. This object value represents a high water mark.

ccvpIvrAggAgentPushedVideo

The aggregate agent initiated video pushed object is a metric that indicates the accumulated count of video push requests received since system startup from Call Center agents.

ccvpIvrAggAgentInitiatedRecordings

The aggregate agent initiated video recording object is a metric that indicates the accumulated count of start video recording requests received since system startup from Call Center agents.

ccvpIvrAggAgentVCRControlInvocations

The aggregate agent initiated video VCR control object is a metric that indicates the accumulated count of video VCR control requests received since system startup from Call Center agents.

ccvpIcmTable

The ICM Service table lists each Customer Voice Portal ICM service configured on this server. Each entry in the table defines a separate ICM service. The CVP ICM service is responsible for all communication between CVP components and the Intelligent Con ...

ccvpIcmEntry

Each entry represents a Customer Voice Portal (CVP) ICM service configured on the server. The ICM service is responsible for all communication between CVP components and ICM.

ccvpIcmRtActiveCalls

The real-time active calls object is a real-time snapshot metric indicating the current number of calls being processed by the Intelligent Contact Management (ICM) application. This object value represents a count of calls currently being serviced by the ...

ccvpIcmRtActiveSIPCallLegs

The Intelligent Contact Management (ICM) application has the ability to accept Voice over IP (VoIP) calls that originate via the Session Initiation Protocol (SIP) or H.323 protocol. The real-time active SIP call legs object is a real-time snapshot metric ...

ccvpIcmRtActiveH323CallLegs

The Intelligent Contact Management (ICM) application has the ability to accept Voice over IP (VoIP)Calls that originate via the Session Initiation Protocol (SIP) or H.323 protocol. The real-time active H323 call legs object is a real-time snapshot metric ...

ccvpIcmRtActiveVRUCallLegs

The real-time active VRU call legs object is a real-time snapshot metric indicating the current number of calls receiving Voice Response Unit (VRU) treatment from the Intelligent Contact Management (ICM) application. The VRU treatment includes playing pr ...

ccvpIcmRtActiveICMLookupReqs

Calls orginating in an external VXML (Voice XML) server need call routing instructions from the Intelligent Contact Management (ICM) application. The real-time active ICM lookup requests object is a specific snapshot metric indicating the current number ...

ccvpIcmIntNewCalls

The interval new calls object is an interval specific snapshot metric indicating the number of new calls received by the Intelligent Contact Management (ICM) application for follow-on Voice Response Unit (VRU) treatment and routing to a contact center age ...

ccvpIcmIntSipCallLegs

The Intelligent Contact Management (ICM) application has the ability to accept Voice over IP (VoIP) calls that originate via the Session Initiation Protocol (SIP) or H.323 protocol. The interval SIP call legs object is an interval specific snapshot metric ...

ccvpIcmIntH323CallLegs

The Intelligent Contact Management (ICM) application has the ability to accept Voice over IP (VoIP) calls that originate via the Session Initiation Protocol (SIP) or H.323 protocol. The interval H323 call legs object is an interval specific snapshot metri ...

ccvpIcmIntVruCallLegs

The interval VRU call legs object is an interval specific snapshot metric indicating the number of calls receiving Voice Response Unit (VRU) treatment from the Intelligent Contact Management (ICM) application during this interval period. The VRU treatmen ...

ccvpIcmIntIcmLookupReqs

Calls orginating in an external VXML (Voice XML) Server need call routing instructions from the Intelligent Contact Management (ICM) application. The interval ICM lookup requests object is an interval specific metric indicating the number of external VXM ...

ccvpIcmAggCalls

The aggregate calls object is a metric indicating the total number of new calls received by the Intelligent Contact Management (ICM) application for follow-on Voice Response Unit (VRU) treatment and routing to a contact center agent since system start tim ...

ccvpIcmAggSipCallLegs

The Intelligent Contact Management (ICM) application has the ability to accept Voice over IP (VoIP) calls that originate via the Session Initiation Protocol (SIP) or H.323 protocol. The aggregate SIP call legs object is a metric indicating the total numbe ...

ccvpIcmAggH323CallLegs

The Intelligent Contact Management (ICM) application has the ability to accept Voice over IP (VoIP) calls that originate via the Session Initiation Protocol (SIP) or H.323 protocol. The aggregate H323 call legs object is a metric indicating the total numb ...

ccvpIcmAggVruCallLegs

The aggregate VRU call legs object is a metric indicating the total number of calls that have received Voice Response Unit (VRU) treatment from the Intelligent Contact Management (ICM) application since system start time. The VRU treatment includes playi ...

ccvpIcmAggIcmLookupReqs

Calls orginating in an external VXML (Voice XML) Server need call routing instructions from the Intelligent Contact Management (ICM) application. The aggregate ICM lookup requests object is a metric indicating the total number of external VXML server cal ...

ccvpIcmRtFullVideoCalls

The real-time full video calls object is a real-time snapshot metric indicating the current number of calls being processed by the Intelligent Contact Management (ICM) application that offer full video capabilities. Full video capabilities include video ...

ccvpIcmRtOfferedBasicVideoCalls

The real-time offered basic video calls object is a real-time snapshot metric indicating the current number of calls being processed by the Intelligent Contact Management (ICM) application that offer basic video capabilities. Basic video capabilities inc ...

ccvpIcmRtAcceptedBasicVideoCalls

The real-time accepted basic video calls object is a real-time snapshot metric indicating the current number of calls being processed by the Intelligent Contact Management (ICM) application that have been accepted for using basic video capabilities. Basi ...

ccvpIcmIntFullVideoCalls

The interval full video calls object is an interval snapshot metric indicating the number of calls being processed by the Intelligent Contact Management (ICM) application that offer full video capabilities. Full video capabilities include video calls to ...

ccvpIcmIntOfferedBasicVideoCalls

The interval offered basic video calls object is an interval snapshot metric indicating the number of calls being processed by the Intelligent Contact Management (ICM) application that offer basic video capabilities. Basic video capabilities include vide ...

ccvpIcmIntAcceptedBasicVideoCalls

The interval accepted basic video calls object is an interval snapshot metric indicating the number of calls being processed by the Intelligent Contact Management (ICM) application that have been accepted for using basic video capabilities. Basic video ca ...

ccvpIcmAggFullVideoCalls

The aggregate full video calls object is a metric indicating the number of calls being processed by the Intelligent Contact Management (ICM) application that offer full video capabilities since the start of the system. Full video capabilities include vid ...

ccvpIcmAggOfferedBasicVideoCalls

The aggregate offered basic video calls object is a metric indicating the number of calls being processed by the Intelligent Contact Management (ICM) application that offer basic video capabilities since the start of the system. Basic video capabilities i ...

ccvpIcmAggAcceptedBasicVideoCalls

The interval accepted basic video calls object is a metric indicating the number of calls being processed by the Intelligent Contact Management (ICM) application that have been accepted for using basic video capabilities since the start of the system. Ba ...

ccvpReptTable

The Reporting service table lists each Customer Voice Portal reporting service configured on this server. The CVP Reporting Server houses the CVP Reporting service as well as a database management system to persist data. The CVP reporting service receive ...

ccvpReptEntry

Each entry represents a Customer Voice Portal Reporting service configured on the server. The Reporting service receives reporting events from the CVP IVR service, the CVP SIP service, and the CVP VoiceXML service.

ccvpReptIntVxmlEvents

The interval VXML events object is an interval metric indicating the total number of reporting events received from the VXML service during the interval. For each reporting event received from the VXML service, this object value will be increased by one.

ccvpReptIntSipEvents

The interval SIP events object is an interval metric indicating the total number of reporting events received from the SIP service during the interval. For each reporting event received from the SIP service, this metric will be increased by one.

ccvpReptIntIvrEvents

The interval IVR events object is an interval metric indicating the total number of reporting events received from the IVR service during the interval. For each reporting event received from the IVR service, this object value will be increased by one.

ccvpReptIntDatabaseWrites

The interval database writes object is an interval metric indicating the total number of writes to the database made by the reporting service during the interval. For each write to the database by the reporting service, this object value will be increase ...

ccvpReptAggVxmlEvents

The aggregate VXML events object is a metric indicating the total number of reporting events received from the VXML service since startup. For each reporting event received from the VXML service, this object value will be increased by one.

ccvpReptAggSipEvents

The aggregate SIP events object is a metric indicating the total number of reporting events received from the SIP service since startup. For each reporting event received from the SIP service, this object value will be increased by one.

ccvpReptAggIvrEvents

The aggregate IVR events object is a metric indicating the total number of reporting events received from the IVR service since startup. For each reporting event received from the IVR service, this object value will be increased by one.

ccvpReptAggDatabaseWrites

The aggregate database writes object is a metric indicating the total number of writes to the database made by the reporting service since startup. For each write to the database by the reporting service, this object value will be increased by one.

ccvpVxmlTable

The Voice XML Service table lists each Customer Voice Portal Voice XML service installed and configured on this server. The CVP VXML server includes both the CVP VXML service and the VXML server software that executes complex IVR applications by exchangin ...

ccvpVxmlEntry

Each entry represents a Customer Voice Portal (CVP) Voice XML service configured on the server. The Voice XML service affords standalone applications the additional ability to forward reporting events to a CVP reporting server, and to make ancillary rout ...

ccvpVxmlRtActiveSessions

The real-time active sessions object is a real time snapshot metric indicating a count of the number of current sessions being handled by the CVP VXML service.

ccvpVxmlRtActiveIcmLookups

The real-time active ICM lookups object is a real time snapshot metric indicating the number of current ICM lookup requests being handled by the CVP VXML service.

ccvpVxmlIntSessions

The interval sessions object is an interval metric indicating the total number of sessions being handled by the CVP VXML service during this interval. For each session handled by the VXML service, this object value will be increased by one.

ccvpVxmlIntReptEvents

The interval reporting events object is an interval metric indicating the number of events sent to the CVP reporting service from the VXML service during this interval. For each reporting event sent to the reporting service, this object value will be inc ...

ccvpVxmlIntIcmLookupReqs

The interval ICM lookup requests object is an interval metric indicating the number of requests sent from the VXML service to the ICM during this interval. For each ICM lookup request, whether the request succeeded or failed, this object value will be in ...

ccvpVxmlIntIcmLookupResp

The interval ICM lookup responses object is an interval metric indicating the number of responses the ICM service has sent to the VXML service during this interval. For each ICM lookup response, whether the response is a result of a successful or a faile ...

ccvpVxmlIntIcmLookupSuccess

The interval ICM lookup success object is an interval metric indicating the number of requests from the VXML service to the ICM during this interval that were successful. For each ICM lookup request that succeeded, this object value will be increased by ...

ccvpVxmlIntIcmLookupFails

The interval ICM lookup fails object is an interval metric indicating the number of requests from the VXML service to the ICM that failed during this interval. For each ICM lookup request that failed, this object value will be increased by one. This obj ...

ccvpVxmlAggSessions

The aggregate sessions object is a metric indicating the total number of sessions handled by the CVP VXML service since startup. For each session handled by the VXML service, this object value will be increased by one.

ccvpVxmlAggReptEvents

The aggregate reporting events object is a metric indicating the total reporting events sent from the VXML service since startup. For each reporting event sent to the reporting service, this object value will be increased by one.

ccvpVxmlAggIcmLookupReqs

The aggregate ICM lookup requests object is a metric indicating the total number of requests from the VXML service to the ICM since startup. For each ICM lookup request, whether the request succeeded or failed, this object value will be increased by one.

ccvpVxmlAggIcmLookupResp

The aggregate ICM lookup responses object is a metric indicating the total number of responses the ICM service has sent to the VXML service since startup. For each ICM lookup response, whether the response is to a successful or failed request, this metri ...

ccvpVxmlAggIcmLookupSuccess

The aggregate ICM lookup success object is a metric indicating the total number of requests from the VXML service to the ICM since startup. For each ICM lookup request that succeeded, this object value will be increased by one.

ccvpVxmlAggIcmLookupFails

The aggregate ICM lookup failures object is a metric indicating the total number of failed requests from the VXML service to the ICM since startup. For each ICM lookup request that failed, this object value will be increased by one. This object value wi ...

ccvpEventMessageId

The event message ID is the unique notification message identifier (value) that was assigned by the Customer Voice Portal (CVP) application. This identifier is unique for each different notification but consistent for each instance of the same notificati ...

ccvpEventHostName

The event host name object specifies the host name or the fully qualified domain name of the Customer Voice Portal server from which this event originated.

ccvpEventAppName

The event application name object specifies the service- specific name of the Customer Voice Portal functional service that generated this notification. This name will vary, both in content and in format, based on the service that generated the notificat ...

ccvpEventMessageName

The event message name object specifies the service- specific name of the Customer Voice Portal (CVP) service notification message. This name will vary, both in content and in format, based on the event itself. The object value is used to group and corr ...

ccvpEventState

The event state object identifies the state (not to be confused with severity) of the notification and potentially the current state of the functional component that generated the notification. The possible states are: 'raise': A raise state identifie ...

ccvpEventSeverity

The event severity object indicates the severity level of this notification. The severity levels are: 'emergency': The notification indicates that a devastating failure has occurred; the system or service is unusable. Immediate operator intervent ...

ccvpEventTimestamp

The event time stamp object specifies the date and time that the notification was generated on the originating device.

ccvpEventText

The event text is the full text of the notification. This text includes a description of the event that was generated, component state information and potentially a brief description of administrative action that may be necessary to correct the condition ...

ccvpGeneralInfoGroup

The general info group defines the general Customer Voice Portal information objects. All application servers will populate these objects.

ccvpLicensingInfoGroup

The licensing information group defines the set of statistic objects for the Customer Voice Portal port licensing system. All application servers will populate these objects.

ccvpThreadPoolInfoGroup

The thread pool information group defines the set of statistic objects for the Customer Voice Portal thread pools. All application servers will populate these objects.

ccvpJvmInfoGroup

The Java virtual machine (JVM) information group defines the set of statistic objects for the Customer Voice Portal JVM. All application servers will populate these objects.

ccvpServiceTableGroup

The service table group defines the enterprise contact center application functional component table objects.

ccvpSipTableGroup

The SIP service table group defines the customer voice portal SIP service table objects.

ccvpH323TableGroup

The CVP H.323 service table group defines the Customer Voice Portal H.323 service table objects.

ccvpIvrTableGroup

The IVR service table group defines the customer voice portal interactive voice response service table objects.

ccvpIcmTableGroup

The ICM table group defines the Customer Voice Portal Intelligent Contact Management interface table objects.

ccvpReptTableGroup

The reporting service table group defines the Customer Voice Portal reporting service table objects.

ccvpVxmlTableGroup

The voice XML service table group defines the Customer Voice Portal voice XML table objects.

ccvpCvpNotificationInfoGroup

The CVP notification info group defines the Customer Voice Portal notification objects.

ccvpSipVideoTableGroup

The SIP service table group defines the customer voice portal SIP service table objects.

ccvpIvrVideoTableGroup

The IVR service table group defines the customer voice portal interactive voice response service table objects.

ccvpIcmVideoTableGroup

The ICM table group defines the Customer Voice Portal Intelligent Contact Management interface table objects.