Cisco Customer Voice Portal Sip Interval Average Latency1

1.3.6.1.4.1.9.9.590.1.6.1.1.5

The interval average latency first object is a metric indicating the average period of time elapsed between the arrival of a CONNECT message from ICM and when the call is actually answered, on the first transfer request for the calls. The object value also includes the average latency computation for all the calls that have been answered on the first transfer since system start. The first transfer in comprehensive deployments is typically to the VXML gateway, which will answer quickly. In call director deployments, the first transfer may be to an agent or to another SIP endpoint in the network, such as an automatic call distributor (ACD). This object value calculation does not include latency for REFER transfers.