Cisco Customer Voice Portal Sip Aggregate Average Latency2

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The aggregate average latency second (transfer) object is a metric indicating the average period of time elapsed between receipt of the CONNECT message from the ICM and the moment when the call is actually answered, on the second and subsequent transfer requests for the calls. The object value is the computed average latency, since service start, for all calls that have been answered on the second or subsequent transfers. The second transfer in comprehensive deployments is typically to the agent on the Call Manager, and will indicate the average time to answer for agents. The computed object value does not include intermediate calls to play ringback for callers during subsequent CVP transfers. The object value computation does not include REFER transfer latency.