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ccvpIcmIntVruCallLegs
Cisco Customer Voice Portal Icm Interval Vru Call Legs
1.3.6.1.4.1.9.9.590.1.6.4.1.9
The interval VRU call legs object is an interval specific snapshot metric indicating the number of calls receiving Voice Response Unit (VRU) treatment from the Intelligent Contact Management (ICM) application during this interval period. The VRU treatment includes playing pre-recorded messages, asking for Caller Entered Digits (CED) or speech recognition techniques to understand the caller's spoken request.
Back to CISCO-CVP-MIB MIB page.
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