Cisco Multi-Modal Contact Applications Bre Table

1.3.6.1.4.1.9.9.664.1.6.4

This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert Advisor application, a very limited Business Rules Engine will be needed. It will be required only to run pre-configured basic agent scripts and contact scripts (queue to a given skill group and then connect the call). The following features are required of the BRE: - Start a script - Select a single AQ for a contact to be queued to, or a multiple AQs for a resource to be made available. - Request Resource - Direct Call Control Requests to Client (CM) - Receive and Handle Call Events (leg terminated, etc.) - Receive and change individual agent availability This table has a sparse dependent relationship with Service Table and hence uses its index.