CISCO-MMODAL-CONTACT-APPS-MIB Download

cmmcaEventMessageId

The event message ID is the unique notification message identifier that was assigned by the CUEA application. This identifier is unique for each different notification but consistent for each instance of the same notification.

cmmcaEventHostName

The event host name object specifies the host name or the fully qualified domain name of the CUEA server from which this event originated.

cmmcaEventAppName

The event application name object specifies the service-specific name of the functional service that generated this notification. This name will vary, both in content and in format, based on the service that generated the notification. For example, the n ...

cmmcaEventMessageName

The event message name object specifies the service-specific name of the Expert Advisor service notification message. This name will vary, both in content and in format, based on the event itself. The object value is used to group and correlate similar n ...

cmmcaEventState

The event state object identifies the state (not to be confused with severity) of the notification and potentially the current state of the functional component that generated the notification. The possible states are: 'raise': A raise state identifie ...

cmmcaEventSeverity

The event severity object indicates the severity level of this notification. The severity levels are: 'emergency': The notification indicates that a devastating failure has occurred; the system or service is unusable. Immediate operator intervent ...

cmmcaEventTimestamp

The event time stamp object specifies the date and time that the notification was generated on the originating device.

cmmcaEventText

The event text is the full text of the notification. This text includes a description of the event that was generated, component state information and potentially a brief description of administrative action that may be necessary to correct the condition ...

cmmcaRmTable

This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resources, e.g. agents. The RM interfaces to the Work Assigner, Media Platform Int ...

cmmcaRmEntry

Each entry represents a configured RM service on the Device. The index in cmmcaServiceTable indexes each entry.

cmmcaRmRtAgentsLoggedIn

The Real Time indicator of the number of agents currently logged in.

cmmcaRmRtAgentsOnCalls

The real Time indicator of the number of agents currently on calls.

cmmcaRmRtAgentsReserved

The real Time indicator of the number of agents currently in the reserved state.

cmmcaRmRtAgentsWrapUp

The real Time indicator of the number of agents currently wrapping up a call.

cmmcaRmRtAgentsReady

The real Time indicator of the number of agents currently in the ready state.

cmmcaRmRtAgentsNoQueue

The real Time indicator of the number of agents currently unallocated in any queue (most likely a configuration error).

cmmcaRmAggNumOffersAccept

The number of offers accepted since application start time specified by cmmcaStartTime.

cmmcaRmIntNumOffersAccept

The number of offers accepted over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRmAggNumOffersReject

The number of offers rejected since application start time specified by cmmcaStartTime.

cmmcaRmIntNumOffersReject

The number of offers rejected over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRmAggNumOffersTimedOut

The number of offers that timed out since application start time specified by cmmcaStartTime.

cmmcaRmIntNumOffersTimedOut

The number of offers that timed out over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaCmTable

This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Instances may load share as well as support different types of contacts. This ser ...

cmmcaCmEntry

Each Entry represents a configured CM service. The index in cmmcaServiceTable indexes each entry.

cmmcaCmRtNumActiveCalls

The real time indicator of the number of active calls.

cmmcaCmRtNumCallTrying

The real time indicator of the number of calls where a contact is created; BRE script is started.

cmmcaCmRtNumCallRingBack

The real time indicator of the number of calls which are currently receiving ringback.

cmmcaCmRtNumCallConnecting

The real time indicator of the number of calls where a resource has been identified selected and the call is in the process of being connected.

cmmcaCmRtNumCallConnected

The real time indicator of the number of calls in which a contact is connected to one or more participant (e.g., self-service, agents, conference).

cmmcaCmRtNumCallInitial

The real time indicator of the number of calls in which a contact is in initial state.

cmmcaCmAggNumCallArrivals

Number of new calls which arrived at the Contact Manager since application start time specified by cmmcaStartTime.

cmmcaCmIntNumCallArrivals

Number of new calls which arrived at the Contact Manager over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaCmRtNumCallRejecting

The real time indicator of the number of calls which could not be accepted and processed (e.g. due to invalid call, lack of system resources or licenses, or no agent available) and are currently in the process of being rejected.

cmmcaCmRtNumCallTransferring

The real time indicator of the number of calls in which participant changes are currently in progress (e.g.,participant adds/removes like conferencing, redirecting or transferring).

cmmcaCmRtNumCallTerminating

The real time indicator of the number of calls which are currently terminating because all parties but one have disconnected.

cmmcaCmAggAvgCallDurationTime

The average call handling time since application start time specified by cmmcaStartTime.

cmmcaCmIntAvgCallDurationTime

The average call handling time over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaCmAggMaxCallDurationTime

The maximum call handling time since application start time specified by cmmcaStartTime.

cmmcaCmIntMaxCallDurationTime

The maximum call handling time over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaCmAggMaxCallDurationTimeDt

The timestamp when the maximum call duration time since application start time, cmmcaStartTime, has occurred.

cmmcaCmIntMaxCallDurationTimeDt

The timestamp of when the maximum call duration time over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, occurred.

cmmcaCmAggAvgCallInQueueTime

The average call time in queue since application start time specified by cmmcaStartTime.

cmmcaCmIntAvgCallInQueueTime

The average call time in queue over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaCmAggMaxCallInQueueTime

The maximum call time in queue since application start time specified by cmmcaStartTime.

cmmcaCmIntMaxCallInQueueTime

The maximum call time in queue over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaCmAggMaxCallInQueueTimeDt

The timestamp of when the maximum call time in queue since application start(cmmcaStartTime), occurred.

cmmcaCmIntMaxCallInQueueTimeDt

The timestamp of when the maximum call time in queue over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, occurred.

cmmcaCmAggAvgCallArrivalRate

The average call arrival rate since application start time specified by cmmcaStartTime.

cmmcaCmAggMaxCallArrivalRate

The maximum of interval average call arrival rate, displayed by cmmcaCmIntAvgCallArrivalRate, since application start time, specified by cmmcaStartTime.

cmmcaCmAggMaxCallArrivalRateDt

The timestamp of when the maximum call arrival rate since application start (cmmcaStartTime), occurred.

cmmcaCmIntAvgCallArrivalRate

The average rate of calls over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRdaTable

This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the Resource (or Agent). This component provides a normalized interface (RDI-R ...

cmmcaRdaEntry

Each entry represents a configured RDA service. The cmmcaServiceTable index is used to index each entry in this table.

cmmcaRdaAggNumMsgProc

The number of messages processed since application start time specified by cmmcaStartTime.

cmmcaRdaIntNumMsgProc

The number of messages processed over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRdaAggNumSuccessPresenceNotifications

The number of successful presence notifications since application start time specified by cmmcaStartTime.

cmmcaRdaIntNumSuccessPresenceNotifications

The number of successful presence notifications over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRdaRtNumActiveClients

The real time number of active end-user devices that have capability to perform instant message operation.

cmmcaRdaRtNumOutStandingOfferTasks

The real time number of outstanding offertasks to be processed.

cmmcaRdaAggNumUnSuccessPresenceNotifications

The number of unsuccessful presence notifications since application start time specified by cmmcaStartTime.

cmmcaRdaIntNumUnSuccessPresenceNotifications

The number of unsucessful presence notifications over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRdaRtNumInactiveClients

The real time number of inactive clients.

cmmcaBreTable

This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert ...

cmmcaBreEntry

Each Entry represents a configured BRE service. The cmmcaServiceTable index indexes this table.

cmmcaBreAggLoadedScripts

The total number of scripts loaded by the BRE.

cmmcaBreAggDistinctScripts

The total number of distinct scripts loaded by the BRE (not including different versions of the same script).

cmmcaBreRtActiveScripts

The real time number of loaded BRE scripts that are active.

cmmcaBreRtCurrentInstances

The current number of script instances existing at this moment in time.

cmmcaBreAggMaxConcurrentInstances

The maximum number of script instances that existed since application start time specified by cmmcaStartTime.

cmmcaBreIntMaxConcurrentInstances

The maximum number of script instances that existed over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggMaxConcurrentInstancesDt

The timestamp of when the maximum concurrent instances, specified by cmmcaBreAggMaxConcurrentInstances, since application start time (cmmcaStartTime) has occurred.

cmmcaBreIntMaxConcurrentInstancesDt

The timestamp of when the maximum concurrent instances over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, has occurred.

cmmcaBreAggAvgConcurrentInstances

The average number of instances being worked on by the BRE since application start time specified by cmmcaStartTime.

cmmcaBreIntAvgConcurrentInstances

The average number of instances being worked on by the BRE over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalInstanceInitiations

The total number of script instances created since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalInstanceInitiations

The total number of script instances created over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalContactInstanceInitiations

The total number of contact script instances created since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalContactInstanceInitiations

The total number of contact script instances created over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalResourceInstanceInitiations

The total number of resource script instances created since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalResourceInstanceInitiations

The total number of resource script instances created over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalInstanceTerminations

The total number of script instances terminated since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalInstanceTerminations

The total number of script instances terminated over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalContactInstanceTerminations

The total number of contact script instances terminated since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalContactInstanceTerminations

The total number of contact script instances terminated over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalResourceInstanceTerminations

The total number of resource script instances terminated since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalResourceInstanceTerminations

The total number of resource script instances terminated over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalAbnormalEndings

The total number of script instances that ended abnormally since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalAbnormalEndings

The total number of script instances that ended abnormally over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalAbnormalContactEndings

The total number of contact script instances that ended abnormally since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalAbnormalContactEndings

The total number of contact script instances that ended abnormally over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaBreAggTotalAbnormalResourceEndings

The total number of resource script instances that ended abnormally since application start time specified by cmmcaStartTime.

cmmcaBreIntTotalAbnormalResourceEndings

The total number of resource script instances that ended abnormally over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaWaTable

This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that need Contacts. The scope of a single work assigner defines a Routing Domain. ...

cmmcaWaEntry

Each Entry represents a configured WA service. The index in cmmcaServiceTable is used to index this table too.

cmmcaWaRtAssignmentQueCount

The real time number of Assignment Queues configured.

cmmcaWaRtAttributeDefCount

The real time number of Attribute definitions configured.

cmmcaWaRtSelectionStrategyCount

The real time number of selection strategies configured.

cmmcaWaRtSkillCount

The real time number of skills configured.

cmmcaWaAggTotalConfigErrors

The real time number of errors processing config messages.

cmmcaWaAggCancelResourceRequestReceived

The total number of CancelResourceRequest messages received since application start time specified by cmmcaStartTime.

cmmcaWaAggResourceRequestReceived

The total number of ResourceRequest messages received since application start time specified by cmmcaStartTime.

cmmcaWaAggResourceResponseSent

The total number of ResourceResponse messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggCancelWorkRequestReceived

The total number of CancelWorkRequest messages received since application start time specified by cmmcaStartTime.

cmmcaWaAggOfferTaskAcceptedSent

The total mumber of OfferTaskAccept messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggOfferTaskCancelledSent

The total number of OfferTaskCancelled messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggOfferTaskResponseReceived

The total number of OfferTaskResponse messages received since application start time specified by cmmcaStartTime.

cmmcaWaAggOfferTaskSent

The total number of OfferTask messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggResyncResourceResponseAckSent

The total number of ResyncResourceResponseAcknowledgement messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggResyncResourceResponseReceived

The total number of ResyncResourceResponse received since application start time specified by cmmcaStartTime.

cmmcaWaAggResyncResourceSent

The total number of ResyncResource messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggWorkRequestReceived

The total number of WorkRequest messages Received since application start time specified by cmmcaStartTime.

cmmcaWaAggQueueEventSent

The total number of QueueEvent messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggWorkRequestCanceledSent

The total number of WorkRequestCanceled messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggWRIFailureResponseSent

The total number of WRIFailureResponse messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggRRIFailureResponseSent

The total number of RRIFailureResponseSent messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggResourceResponseCanceledSent

The total number of ResourceResponseCanceled messages sent since boot time.

cmmcaWaAggCancelQueueEventSent

The total number of CancelQueueEvent messages sent since application start time specified by cmmcaStartTime.

cmmcaWaAggMessageSentError

The total number of times messages could not be sent since application start time specified by cmmcaStartTime.

cmmcaWaRtResourceCriteriaCount

The real time number of resource criteria configured.

cmmcaWaRtSelectionStrategyAttrCount

The real time number of selection strategy attributes configured.

cmmcaWaRtAttributeCriteriaCount

The real time number of attribute criteria configured.

cmmcaWaRtResourceCount

The real time number of resources configured.

cmmcaWaRtAttributeValueCount

The real time number of attribute values configured.

cmmcaWaRtSkillCompetencyCount

The real time number of skill competencies configured.

cmmcaWaRtResourceMemberCount

The real time number of resource members configured.

cmmcaWaRtTotalResourceCount

The real time number of known total resources.

cmmcaWaRtTotalContactCount

The real time number of total known total contacts.

cmmcaWaRtTotalResourceManagerCount

The real time number of known resource manager services.

cmmcaWaRtTotalContactManagerCount

The real time number of known contact manager services.

cmmcaMpaTable

This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), providing basic 3rd party call control and endpoint functions to its clients (RM, CM, RDA). ...

cmmcaMpaEntry

Each Entry represents a configured MPA service. Each entry is indexed by the index in cmmcaServiceTable.

cmmcaMpaAggNewCalls

The total number of new calls requests received since application start time specified by cmmcaStartTime.

cmmcaMpaAggConnectsRcv

The total number of connect attempts since application start time specified by cmmcaStartTime.

cmmcaMpaAggAvgLatency

The average time in milliseconds required to complete a connection.

cmmcaMpaAggFailedInvites

The total number of failed invitation attempts since application start time specified by cmmcaStartTime.

cmmcaMpaAggFailedReinvites

The total number of failed re-invitation attempts since application start time specified by cmmcaStartTime.

cmmcaMpaAggTotalCalls

The current number of calls into and originating from the MPA.

cmmcaMpaRtIncomingCalls

The current number of Incoming calls.

cmmcaMpaRtOutgoingCalls

The current number of calls originating from the MPA.

cmmcaMpaRtActiveClientSessions

The number of currently registered Client Sessions.

cmmcaMpaAggTotalClientsRegistered

The total number of client sessions opened(Including disconnected clients), since application start time specified by cmmcaStartTime.

cmmcaMpaAggInstantMessagesSent

The total number of instant messages sent since application start time specified by cmmcaStartTime.

cmmcaMpaAggInstantMessagesReceived

The total number of instant messages received since application start time specified by cmmcaStartTime.

cmmcaMpaAggPresenceUpdatesReceived

The total number of presence documents received since application start time specified by cmmcaStartTime.

cmmcaMpaAggPresenceUpdatesBytesRcv

Total number of bytes received in presence updates, since application start time specified by cmmcaStartTime.

cmmcaMpaRtActiveRegisteredSipAddresses

The real time number of SIP current registrations to SIP Registrar.

cmmcaMpaRtActiveSipControlAddresses

The real time number of SIP addresses currently registered.

cmmcaMpaRtActiveIMAddresses

The real time number of IM addresses currently registered.

cmmcaMpaRtActiveMonitoredPresenceAddresses

The real time number active presence addresses currently being monitored.

cmmcaMpaAggTotalRegisteredSipAddresses

The total number of SIP Registrations to SIP Registrar (Including deregistered ones) since application start time specified by cmmcaStartTime.

cmmcaMpaAggTotalSipControlAddressesRegistered

The total number of SIP addresses registered(Including deregistered ones) since application start time specified by cmmcaStartTime.

cmmcaMpaAggTotalIMAddressesRegistered

The total number of IM addresses registered(Including deregistered ones) since application start time specified by cmmcaStartTime.

cmmcaMpaAggTotalMonitoredPresenceAddressesRegistered

The total number of Presentities registered with presence server(Including deregistered ones) since application start time specified by cmmcaStartTime.

cmmcaMpaRtActiveInteractions

The real time number of Interactions that currently exist.

cmmcaMpaRtActivePublishAddresses

The real time number of Publishers currently registered with presence server.

cmmcaMpaRtTotalPublishAddressesRegistered

The real time number of Publishers registered with presence server(Including deregistered ones).

cmmcaRaTable

This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take those events, convert them as appropriate (for example, converting them to a ...

cmmcaRaEntry

Each Entry represents a configured RA service. Each entry is indexed by the index in cmmcaServiceTable.

cmmcaRaAggMsgReceived

The total number of messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggMsgSent

The total number of messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggContactDetailMesgReceived

The total number of contact detail messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggContactDetailMesgDispatched

The total number of contact detail messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggContactDetailAttribMsgDispatched

The total number of contact detail attributes messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggContactSegDetailMsgReceived

The total number of contact segment detail messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggContactSegDetailMesgDispatched

The total number of contact segment detail messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggContactSegMediaDetailMsgDispatched

The total number of contact segment media detail messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggResourceTaskDetailMsgReceived

The total number of resource task detail messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggResourceTaskDetailMsgDispatched

The total number of resource task detail messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggTaskStateChangeMsgReceived

The total number of task state change messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggResourceStateChngMesgReceived

The total number of resource state change messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggResourceStateChngMsgDispatched

The total number of resource state change messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggVersionResponseRecieved

The total number of version response messages received since application start time specified by cmmcaStartTime.

cmmcaRaAggVersionRequestDispatched

The total number of version request messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRaAggNodeSyncDispatched

The total number of node synchronization messages dispatched since application start time specified by cmmcaStartTime.

cmmcaRsTable

This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes historical data into the database. Configuration data will be replicated f ...

cmmcaRsEntry

Each Entry represents a configured RS service. Each entry is indexed by the index of cmmcaServiceTable.

cmmcaRsAggTotalContactDetailRecords

Total number of Contact Detail Records written to the database since since application start time specified by cmmcaStartTime. For each ContactDetail Record written this metric will be incremented by one.

cmmcaRsAggTotalContactDetailAttributeRecords

Total number of ContactDetailAttribute Records written to the database since application start time specified by cmmcaStartTime. For each ContactDetailAttribute record written this metric will be incremented by one.

cmmcaRsAggTotalContactSegmentDetailRecords

Total number of Contact Segment Detail Records written to the database since application start time specified by cmmcaStartTime. For each ContactSegmentDetail Record written this metric will be incremented by one.

cmmcaRsAggTotalResourceTaskDetailRecords

Total number of ResourceTaskDetail Records written to the database since application start time specified by cmmcaStartTime. For each ResourceTaskDetail Record written this metric will be incremented by one.

cmmcaRsAggTotalResourceEventDetailRecords

Total number of ResourceEventDetail Records written to the database since application start time specified by cmmcaStartTime. For each ResourceEventDetail Record written this metric will be incremented by one.

cmmcaRsAggTotalAssignmentQueDetailRecords

Total number of AssignmentQueueDetail Records written to the database since application start time specified by cmmcaStartTime. For each AssignmentQueueDetail Record written this metric will be incremented by one.

cmmcaRsAggTotalAssignmentQueAttribRecords

Total number of AssignmentQueueAttribute Records written to the database since application start time specified by cmmcaStartTime. For each AssignmentQueueAttribute written received, this metric will be incremented by one.

cmmcaRsAggTotalContactSegmentMediaDetailRecords

Total number of Contact Segment Media Detail Records written to the database since application start time specified by cmmcaStartTime. For each ContactSegment media Detail Record written this metric will be incremented by one.

cmmcaRsAggTotalDBWrites

Total number of writes to the database by the Reporting Server since application start time specified by cmmcaStartTime. For each write to the database by the Reporting Server, this metric will be increased by one.

cmmcaRsIntContactDetailRecords

Total number of ContactDetailRecords written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntContactDetailAttribRecords

Total number of ContactDetailAttribute Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntContactSegmentDetailRecords

Total number of ContactSegmentDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntResourceTaskDetailRecords

Total number of ResourceTaskDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntResourceEventDetailRecords

Total number of ResourceEventDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntAssignmentQueDetailRecords

Total number of AssignmentQueueDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntAssignmentQueAttribRecords

Total number of AddignmentQueueAttribute Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntContactSegmentMediaDetailRecords

Total number of Contact Segment Media Detail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsIntDBWrites

IntervalDBWrites is an interval metric indicating the total number of writes to the database made by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.

cmmcaRsRtDBStatus

A descriptive text used to indicate the current status associated with the Reporting database Server.

cmmcaRsRtNumberActiveDBUserSessions

Current number of active Reporting database User sessions.

cmmcaRsDBSizeAllocated

The real time allocated size (bytes) of the Reporting Server database.

cmmcaRsRtDBSpaceUsed

The real time number of bytes of used database space.

cmmcaRsRtDBSpaceFree

The real time number of bytes of free database space.

cmmcaRsRtDBPercentUsed

The real time percentage of used database space.

cmmcaRsRtDBPercentFree

The real time percentage of free database space.

cmmcaRsRtTransactionLogSize

The real time size of the transaction log in Reporting Server database.

cmmcaIcmgwTable

This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls to Cis ...

cmmcaIcmgwEntry

Each Entry represents a configured ICMGateway (ICMGW). Each entry is indexed by the index of cmmcaServiceTable.

cmmcaIcmgwAggSocketConnects

The total number of socket connections since application start time specified by cmmcaStartTime.

cmmcaIcmgwAggSocketDisconnects

The total number of socket disconnections since application start time specified by cmmcaStartTime.

cmmcaIcmgwAggACMIBytesSent

The total number of bytes sent to the PIM since application start time specified by cmmcaStartTime.

cmmcaIcmgwAggACMIBytesRcvd

The total number of bytes received from the PIM since application start time specified by cmmcaStartTime.

cmmcaIcmgwAggACMIMsgsSent

The total number of messages sent to the PIM since application start time specified by cmmcaStartTime.

cmmcaIcmgwAggACMIMsgsRcvd

The total number of messages received from the PIM since application start time specified by cmmcaStartTime.

cmmcaIcmgwRtACMIOutQueueDepth

The current ACMI output queue depth.

cmmcaIcmgwRtACMIOutQueueWait

The real time Queuing time of the message in the ACMI output queue in milliseconds.

cmmcaIcmgwRtAgentsMonitored

The real time number of agents being monitored.

cmmcaIcmgwRtAqsMonitored

The real time number of Assignment Queues being monitored.

cmmcaIcmgwRtRoutesMonitored

The real time number of DNIS being monitored.

cmmcaIcmgwRtPendingQueryAgentStateDlgs

The real time number of pending QueryAgentState dialogues.

cmmcaIcmgwRtPendingGetContactDetailDlgs

The real time number of pending GetContactDetail dialogues.

cmmcaIcmgwAggQueryAgentStateTimeouts

The total number of QueryAgentState timeouts since application start time specified by cmmcaStartTime.

cmmcaIcmgwAggGetContactDetailTimeouts

The total Number of GetContactDetail timeouts since application start time specified by cmmcaStartTime.

cmmcaIcmgwRtQueryAgentStateDelay

The real time QueryAgentState response delay.

cmmcaIcmgwRtGetContactDetailDelay

The real time GetContactDetail response delay.

cmmcaIcmgwRtPendingCallTermEvents

The real time number of pending CallTerminationEvent messages.

cmmcaServiceTable

This table lists all functional services that make up Cisco Unified Expert Advisor (CUEA) application. Each service performs a specific task. The various services are Contact Manager(CM), Resource Manager (RM), Work Assigner (WA), Media Platform Adapter ( ...

cmmcaServiceEntry

This entry defines a row in the cmmcaServiceTable. Each Service Entry has an arbitrarily assigned index,ie; cmmcaServiceIndex, a service type,ie; cmmcaServiceType (which is an enumerated list of services present on this managed device) and a list of other ...

cmmcaServiceIndex

The service index is a value that uniquely identifies an entry in the service table. The value is arbitrarily assigned by the SNMP agent.

cmmcaServiceType

The service type object identifies the type of Cisco Unified Expert Advisor functional service, see CmmcaServiceType Textual convention for more information.

cmmcaServiceName

The service name object is a user-intuitive textual name for the application service.

cmmcaServiceStatus

The service status object is the last known status of the application service.

cmmcaServiceIntPeriod

This object defines the interval window over which values of certain MIB objects of the corresponding service are calculated. Each service entry defined in cmmcaServiceTable has corresponding entries in a related table in cmmcaServiceInfo that are identif ...

cmmcaRtRoutingDomain

The routing domain, a descriptive text, that specifies the service is in.

cmmcaRtLogLevel

The current log level of the service. A log level acts as a filter to decide which events will be logged. Hence a log level has the same values as defined in CmmcaSeverityLevel. A log level will enable the service to log events that have atleast the desig ...

cmmcaRtTraceMask

The current trace mask for debugging for the service.

cmmcaRtMessageThroughput

The Average message throughput in messages/sec per service.

cmmcaRtUptime

The total number of seconds the service has been up.

cmmcaRtMsgReceived

The total number of messages received by the service since application start time specified by cmmcaStartTime.

cmmcaMaxThreadsAvailable

The Maximum number of threads available for this Service.

cmmcaRtThreadsInUse

Number of threads currently running for this Service.

cmmcaEnvRtMaxMemUsed

The real-time maximum memory used object is a real-time snapshot metric indicating the peak memory usage by the application within the runtime environment since startup. The object value is expressed as a count of bytes and indicates the high water mark ...

cmmcaEnvRtCurrMemUsed

The real-time current memory used object is a real-time snapshot metric indicating the current memory usage by the runtime environment. The object value is expressed as a count of bytes and indicates the current amount of memory used by this runtime env ...

cmmcaEnvRtMaxMemAvail

The real-time maximum memory available object is a real-time snapshot metric indicating the amount of memory available to the runtime environment. The object value is expresses as a count of bytes and indicates the amount of system memory available for u ...

cmmcaEnvRtCurrMemAvail

The real-time current memory available object is a real-time snapshot metric indicating the amount of available memory in the runtime environment. The object value is expressed as a count of bytes and indicates the amount of current system memory claimed ...

cmmcaEnvRtCurrThreadsInUse

The real-time current threads in use object is a real-time snapshot metric indicating a count of threads that are in use in the runtime environment. The number of threads in use by the runtime environment include all of the Cisco MMCA standalone and thre ...

cmmcaEnvMaxThreadsUsed

The real-time maximum threads used object is a real-time snapshot metric indicating the peak amount of threads used simultaneously in the runtime environment since startup. The maximum number of threads used by the runtime environment includes all Cisco ...

cmmcaEnvRtUpTime

The real-time up time object is a real-time snapshot metric indicating how long the CUEA application has been running. The object value is expressed as a count of milliseconds that have elapsed since the application began executing.

cmmcaRtMsgQMemPercentUsage

The percentage of available message bus memory in use. All services in CUEA communicate using a message bus.

cmmcaMaxMsgQMemAvail

The actual amount of available message bus memory for use. All services in CUEA communicate using a message bus.

cmmcaRtCongested

An object indicating whether or not the device is congested as determined by an internal heuristic.

cmmcaTPoolRtIdleThreads

The real-time idle threads object is a real-time snapshot metric indicating the number of idle threads in the pool waiting for work. The thread pool is a cache of threads used (by application components only) for the processing of relatively short tasks. ...

cmmcaTPoolRtRunningThreads

The real-time running threads object is a real-time snapshot metric indicating the number of running threads in the pool currently processing work. The thread pool is a cache of threads used (by application components only) for the processing of relative ...

cmmcaTPoolRtCoreThreads

The real-time core threads object is a real-time snapshot metric indicating the number of threads in the pool that will never be destroyed no matter how long they remain idle. The thread pool is a cache of threads used (by application components only) fo ...

cmmcaTPoolRtMaxThreadsAvail

The real-time maximum threads available object is a real-time snapshot metric indicating the maximum number of threads in the pool that can exist simultaneously. The thread pool is a cache of threads used (by application services only) for the processing ...

cmmcaTPoolRtMaxThreadsUsed

The real-time maximum threads used object is a real-time snapshot metric indicating the peak number of threads in the pool that are simultaneously tasked with work to process. The thread pool is a cache of threads used (by application components only) fo ...

cmmcaRtLicensesAvailable

The real-time number of Expert advisor agent licenses available on this Device.

cmmcaTotalLicensesConfigured

The total number of Expert Agent licenses configured on this Device.

cmmcaServerName

The server name object is the fully-qualified domain name of the the server.

cmmcaDescription

The description object holds a textual description of the software installed on this server. This is typically the full name of the application.

cmmcaVersion

The version object identifies the version number of the Cisco Unified Expert Advisor software installed on this server.

cmmcaStartTime

The start time object is the date and time that the CUEA application was started on this server.

cmmcaTimeZoneName

The time zone name object specifies the name of the time zone where the server is physically located.

cmmcaTimeZoneOffsetHours

The time zone offset hours object represents the number of hours that the local time, in the time zone where the server is physically located, differs from Greenwich Mean Time (GMT).

cmmcaTimeZoneOffsetMinutes

The time zone offset minutes object represents the number of minutes that the local time, in the time zone where the CUEA server is physically located, differs from Greenwich Mean Time (GMT). This object is combined with cmmcaTimeZoneOffsetHours object t ...

cmmcaOpsConsoleURL

This object holds the URL for the CUEA operations Console web server. The operations console offers a web-based, centralized interface for mapping and summarizing the solution network configuration, setting and displaying configuration information on a b ...

cmmcaLocalDeviceType

This Object defines the type of device. Expert Advisor devices are typically classified into runtime or reporting. runtime : A runtime device typically has multiple services of types such as ContactManager(cm), ResourceManager(rm), WorkAssigner(wa), ICM ...

cmmcaEnableNotifications

This object allows the management station to disable and alternatively enable outbound notifications. By default, notifications are enabled.

cmmcaSystemConditionStatus

This object provides an overall summary of the System Conditions. It specifies if health of the application is statusNormal (green), statusWarn (yellow) or statusCritical(red). A management station can use this status along with specific conditions raised ...

cmmcaSystemStatus

The SystemStatus object is the last known status of the application. It summarizes the overall status of the application. It can have the following values 'inService' The service is up and running optimally, accepting connections at full QoS (if a ...

cmmcaClusterInfoTable

CUEA can consist of multiple devices that form a cluster. This table gives the information related to the CUEA Cluster. Each entry denotes a Device within the Cluster.

cmmcaClusterInfoEntry

This Entry represents a row in the cluster Table. Every row has information related to a Device such as hostname, IP address etc. An entry is created when a device is added to the CUEA cluster during installation and this information is subsequently pick ...

cmmcaDeviceIndex

An arbitrary integer, selected by the local Device, which uniquely identifies a Device within the cluster.

cmmcaDeviceName

The Host name of the Device in the Cluster.

cmmcaDeviceDescription

The description for the device which can include additional information regarding the device.

cmmcaDeviceType

The Device type. runtime(1) : The device is a runtime device. reporting(2): The device is a reporting server device. unknown(3) : The type of the remote device is not known.

cmmcaDeviceStatus

The current status of the remote Device as viewed by this device. A remote device is up if the local device can communicate with it. unknown(1) : Current status of the remote device is Unknown, local (2) : This is the local device in the table, r ...

cmmcaDeviceInetAddressType

This object identifies the IP address type of the remote device.

cmmcaDeviceInetAddress

This object identifies ip address of the remote device. The type of address for this is identified by InetAddressType.

cmmcaClusterId

The unique ID of the Cluster to which this device belongs. At any point in time, the Cluster Id helps in associating a device to any given Cluster.

cmmcaNextNodeTable

This table gives the information related to the neighbouring nodes that are connected to the device. Each entry denotes a node connected to the device.

cmmcaNextNodeEntry

This Entry represents a row in the next node Table. Every row has information related to a neighbouring device such as host name, IP address, device type etc. An entry is created when neighbouring devices such as CUPS or ICMGW are configured with the CUEA ...

cmmcaNextNodeIndex

An arbitrary integer, selected by the local device used to identify the neighbouring node.

cmmcaNextNodeName

The name of the node that is connected to the device.

cmmcaNextNodeType

A string describing the type of node that is connected to the device. This can be Unknown, ICM(PG), CUPS.

cmmcaNextNodeIpAddrType

This object identifies the IP address type of the neighbouring node connected to the device.

cmmcaNextNodeIpAddr

This object identifies ip address of the neighbouring node connected to the device. The type of address for this is identified by cmmcaNextNodeIpAddrType.

cmmcaNextNodeStatus

The current status of the neighbouring node connected to the device as viewed by this Device. unknown(1) : Current status of the node is Unknown, available (2) : The connection is up and available unavailable(3) : The connection is down and not av ...

cmmcaSystemConditionTable

This table lists all the Raised System Conditions in the application. A service can be inService ,but could raise certain important System Conditions, which provide more information about the health of service.

cmmcaSystemConditionEntry

An entry (conceptual row) in the cmmcaSystemConditionTable. Each row specifies information about a System condition, which has an Id, severity level, description of the raised condition, the timestamp of when the condition was raised and a message of the ...

cmmcaSystemConditionIndex

An arbitrary integer, selected by the local device used to identify the System Condition.

cmmcaSystemConditionId

An unique Id of the System Condition used to identify a specific System Condition.

cmmcaSystemConditionSeverity

This object specifies the severity level of the raised condition.

cmmcaSystemConditionDescription

This object provides a breif description of the raised System Condition.

cmmcaSystemConditionTimeStamp

The timestamp of when the Condition was raised.

cmmcaSystemConditionMessage

This object provides a message about the event which resulted in the System Condition being raised.

cmmcaGeneralInfoGroup

The general info group defines the general CUEA objects. All servers will populate these objects.

cmmcaLicenseInfoGroup

The licensing information group defines the set of objects for the licensing system. All runtime servers will populate these objects.

cmmcaThreadPoolGroup

The thread pool information group defines the set of objects for the thread pools. All servers will populate these objects.

cmmcaRuntimeInfoGroup

The RuntimeInfo group defines the set of objects for the Runtime info. All servers will populate these objects.

cmmcaServiceGroup

The Service group defines the set of objects for the various applicationServices. All servers will populate these objects.

cmmcaRmGroup

The Rm group defines the set of objects for the resource manager service. All runtime servers will populate these objects.

cmmcaCmGroup

The Cm group defines the set of objects for the Contact Manager service. All runtime servers will populate these objects.

cmmcaRdaGroup

The Rda group defines the set of objects for the Resource desktop Adapter service. All runtime servers will populate these objects.

cmmcaBreGroup

The Bre group defines the set of objects for the Business Rule Engine service. All runtime servers will populate these objects.

cmmcaWaGroup

The Wa group defines the set of objects for the Work Assigner service. All runtime servers will populate these objects.

cmmcaMpaGroup

The Mpa group defines the set of objects for the Media Platform adapter service. All runtime servers will populate these objects.

cmmcaRaGroup

The Ra group defines the set of objects for the Reporting Adapter service. All runtime servers will populate these objects.

cmmcaRsGroup

The Rs group defines the set of objects for the Reporting Subsystem service. All reporting servers will populate these objects.

cmmcaIcmgwGroup

The Icmgw group defines the set of objects for the ICMGW service. All runtime servers will populate these objects.

cmmcaNotificationInfoGroup

This group defines the set of Notification objects for CUEA.