With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cmmcaCmIntAvgCallDurationTime
Cisco Multi-Modal Contact Applications Cm Interval Average Call Duration Time
1.3.6.1.4.1.9.9.664.1.6.2.1.13
The average call handling time over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
Back to CISCO-MMODAL-CONTACT-APPS-MIB MIB page.
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