Cisco Multi-Modal Contact Applications Rm Table

1.3.6.1.4.1.9.9.664.1.6.1

This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resources, e.g. agents. The RM interfaces to the Work Assigner, Media Platform Interface, Resource Desktop Adapter and Business Rules Engine. Resource state is a function of information obtained from the actual resource and a rule set. Each RM only participates with in a single routing domain, and therefore only talks to a single Work Assigner. Each RM is also tied to a single MPA, and one or more RDAs that are dedicated to the RM. The BRE can be shared with other components (other RMs, and other CMs) This table has a sparse dependent relationship with the cmmcaServiceTable and hence uses the index of that table.