With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cmmcaServiceIndex
Cisco Multi-Modal Contact Applications Service Index
1.3.6.1.4.1.9.9.664.1.5.1.1.1
The service index is a value that uniquely identifies an entry in the service table. The value is arbitrarily assigned by the SNMP agent.
Back to CISCO-MMODAL-CONTACT-APPS-MIB MIB page.
IPHost Network monitor allows you to monitor cmmcaServiceIndex on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco switches right now.