Cisco Multi-Modal Contact Applications Cm Table

1.3.6.1.4.1.9.9.664.1.6.2

This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Instances may load share as well as support different types of contacts. This service is a critical funnel point to the rest of the system. CM uses BRE to help direct call flow decision making. The CM must be able to transparently scale and provide for fault tolerance. This is best modeled as the CM receiving work from a virtual queue. The CM only participates within a single routing domain, and therefore only talks to a single Work Assigner. Each CM is also tied to a single MPA. The BRE used by the CM can be shared among components (both CMs and RMs). This table has a sparse dependent relationship with the cmmcaServiceTable and hence uses its index.