With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cmmcaCmIntAvgCallArrivalRate
Cisco Multi-Modal Contact Applications Cm Interval Average Call Arrival Rate
1.3.6.1.4.1.9.9.664.1.6.2.1.27
The average rate of calls over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
Back to CISCO-MMODAL-CONTACT-APPS-MIB MIB page.
IPHost Network monitor allows you to monitor cmmcaCmIntAvgCallArrivalRate on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco routers right now.