Cisco Multi-Modal Contact Applications Rda Table

1.3.6.1.4.1.9.9.664.1.6.3

This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the Resource (or Agent). This component provides a normalized interface (RDI-Resource desktop interface) to the Resource Manager that removes the differences between communicating to different types of desktops (such as CTIOS, Presence, Web Based, etc) or Resources (such as occasional or traditional agents). This type of communication typically includes requests like: - Log In or Log Out a resource from the desktop - Set the presence state of the desktop to a particular state - Show a precall message to the resource - Offer a task to the resource and get a response Each RDA is tied to a single Resource Manager, but each Resource Manager may talk to many RDAs. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index.