Cisco Multi-Modal Contact Applications Service Table

1.3.6.1.4.1.9.9.664.1.5.1

This table lists all functional services that make up Cisco Unified Expert Advisor (CUEA) application. Each service performs a specific task. The various services are Contact Manager(CM), Resource Manager (RM), Work Assigner (WA), Media Platform Adapter (MPA), Business Rules Engine (BRE), ICMGateway (ICMGW), Resource Desktop Adapter (RDA), Reporting Adapter(RA) and Reporting Subsystem (RS). Note that, not all services will be found on all Devices. There could be potentially multiple instances of each service (identified by CmmcaServiceType) running on the same Cisco Unified Expert Advisor Device. Each service is given a unique service index by the SNMP agent upon startup and this same index is used in other sparsely dependent tables, specifically cmmcaServiceInfo tables (viz; cmmcaRmTable, cmmcaCmTable, cmmcaRdaTable, cmmcaBreTable, cmmcaWaTable, cmmcaMpaTable, cmmcaRaTable, cmmcaRsTable and cmmcaIcmgwTable) based on cmmcaServiceType. For eg: All service entries with cmmcaServiceType 'cm' will have entries in cmmcaCmTable, and all service entries with cmmcaServiceType 'rm' will have entries in cmmcaRmTable and so on. This table is read-only for an NMS and is populated by SNMP agent upon startup. It cannot be modified during runtime.