Cisco Multi-Modal Contact Applications Wa Table

1.3.6.1.4.1.9.9.664.1.6.5

This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that need Contacts. The scope of a single work assigner defines a Routing Domain. A Routing Domain is a set of Contacts and a set of Resources that can be assigned to each other. This means that the size of a routing domain is constrained by how scalable a Work Assigner can be. Because of this, the Work Assigner tries to be as streamlined as possible and delegate all logic that deals with the scope of an individual resource or individual contact to the RM or the CM. Work Assigner is not the only interface that is used to communicate between the RM and the CM, it merely provides the initial assignment between the two , much in the same manner as a SIP connects two endpoints, and then gets out of the call. The Work Assigner also includes the logic to execute advanced routing features (such as resume routing, spatial routing, etc). This table has a sparse dependent relationship with cmmcaServiceTable and hence is indexed by cmmcaServiceIndex.