How to prevent IPHost installation data loss?

I restored monitoring database from backup, but it’s still corrupted. How to avoid losing IPHost data in future?

Q: My computer running IPHost Network Monitor crashed. I attempted steps described in Knowledge Base article on restoring database, but database remains damaged and unusable. What shall I do to prevent losing my IPHost installation data?

A: We strongly recommend IPHost Network Monitor users to make their own database and custom changes backups, wherever possible. Please follow the below steps:

Copy monitoring database backup files

The program keeps backup copies of its monitoring database in the directory specified in “Settings > DB Maintenance” section (“Backup to” field):

DB Maintenance settings

Create most recent DB backup file (by clicking “Generate DB Backup Now”) before copying the backup files.

Important: if you don’t see the “Settings > DB Maintenance” section, you are using an out-of-date IPHost version. We strongly recommend upgrading your IPHost installation to the latest version (you might need to renew your Maintenance&Support subscription; see “Help > About IPHost Network Monitor”).

Please copy all the files with names starting with “nms.gbak” elsewhere, to protect backup copies of your monitoring database against unintended deletion, or before performing IPHost version upgrade.

If you are using an older IPHost version without “Settings > DB Maintenance” section, its automated backup file name is created by default in the below location:
C:\ProgramData\IPHost Network Monitor\data\nms.gbak
if Windows Vista or later is in use (that includes Windows 7, Windows 8, Windows 10), or in
C:\Documents and Settings\All Users\Application Data\IPHost Network Monitor\data\nms.gbak
if Windows 2003 or XP is being used.

Copy custom changes

Make sure you also copy the files in the below locations under IPHost installation directory:
in case you altered IPHost Web interface configuration, or added/modified Web interface pages components.

If you have loaded MIB files via “Tools > SNMP MIB Browser…”, please make sure you have their copies saved, before you upgrade IPHost installation.

Copy whatever other files/folders you could add to IPHost data or program directory before upgrading / transferring it to another system.

Default IPHost program (installation) directory:
C:\Program Files (x86)\IPHost Network Monitor
(on 64-but operating system), or
C:\Program Files\IPHost Network Monitor
(on 32-but operating system)

Default IPHost data directory:
C:\ProgramData\IPHost Network Monitor\data

Further pieces of advice

Here are several simple precautions to avoid losing the entire monitoring database due to system crash or similar event:

  • if using Windows native backup facility, avoid making backups on the same disk — if it crashes, both database and its backups might be lost. Use external (removable, or network) drive to store a copy of monitoring database backup file
  • always do backup prior to upgrading IPHost Network Monitor, installing operating system updates or any other significant changes that can adversely affect IPHost Network Monitor software components
  • automate doing backups by using software like Areca Backup or Duplicati

Note that efforts spent on setting up backup strategy and making backups periodically may cost significantly less than re-entering the entire monitoring database and losing all the collected monitoring history.

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